On February 10, 2026, I purchased a Tefal GV9820 Pro Express Vision steam generator iron through the Vatan Bilgisayar mobile app. The product was delivered to me on February 13, but when I tried to use it for the first time, the iron did not produce any steam at all. Encountering such a defect in a...
In 2023, we purchased a Tefal TY99F X-Force Flex cordless upright vacuum cleaner from the Evkur Şişli branch on an installment plan for approximately ₺15,900. On 09.08.2025, the head of the vacuum cleaner broke and on the same day we applied to the Göray authorized service in Mecidiyeköy, Istanbul, ...
About one month ago, I brought my Tefal Actiflow Expert food processor to the Üsküdar Nehir Technical Service because the lid pin was stuck and broke. I also suspected an issue with the locking mechanism. The service only replaced the lower pin’s plastic part but did not repair the lock mechanism. A...
Yesterday, I purchased a Tefal Robot Vacuum Serie 220 from the Çarşı Store in Samsun. Following the instructions, I fully charged the device before use and installed the Tefal Robots mobile app on my Android phone. However, whenever I open the app, I continuously get a message saying that an update ...
On June 16, 2025, I purchased the Tefal Pro Express GV9812 steam iron, expecting a high-quality product. Unfortunately, after just the second use, the...
"The 7 pans I bought on 25/05/17 still haven't reached me!"
I bought a set of pans from Tefal during their Mother’s Day sale, thinking I was scoring a good deal from a brand I trust. It’s been 15 days, and I st...
I bought the Fresh Express from Tefal, hoping it would be a dependable kitchen gadget. Sadly, the plastic gear mechanism broke down fast, and now the machine won’t work. I took it to the service center, and it just sat there for four months without any fix. After so many follow-ups, I discovered tha...
I am disappointed with my purchase of the Tefal ActivFlow Expert Blender Set, as it unexpectedly broke after just two uses. I contacted them for a replacement, anticipating standard customer service, but obtaining approval for a repair turned out to be quite challenging. After countless exchanges, I...
I purchased a Tefal cordless stick vacuum 2.5 years ago. After the warranty expired, the battery stopped working. I went to the service center to buy a new battery, but I was told they didn’t have it in stock, it wasn’t available in central warehouses either, and it might possibly be available for o...
On October 25, 2024, I purchased the Tefal Pro Express GV9820 Vision Steam Generator Iron (Order No: 2746622912713879). The package arrived on November 1, 2024, but instead of the iron, I received a hand blender set (photo attached). I immediately contacted customer service, who provided a return co...
A few months ago, I purchased a Tefal iron that has been nothing but trouble. It has been sent to Tefal's authorized service center, Ata Elektronik in İzmir, three times. Each time, it was returned with the claim that there’s “no issue.” However, the iron clearly leaks water abnormally, as shown in ...
I bought a Tefal robot vacuum as a gift for my spouse, but it has been nothing but trouble since day one. The vacuum constantly malfunctions, and I’ve already had to send it for repairs twice within the first month. Each time, the service center claims there’s no issue and sends it back as is, but t...
I have a Tefal GV7830 steam generator iron. Recently, the "no water" indicator started turning on, and the iron stopped heating, even though it had water in it. Occasionally, the issue would resolve on its own. I took it to the authorized technical service, where they informed me that a cable betwee...
The Tefal Easy Fry XXL I bought from Media Markt broke down on the second use, after the first. I left the product at the service, and on the 4th day when I called about it, the secretary asked the manager about my product. The manager said the product is under warranty, and they will look at it whe...
My Tefal toaster is out of warranty, and it recently broke down with an issue in the button. I took it to a Tefal service center, but it's been nearly two months without any updates. I keep calling them, and all I get are responses like "It's being checked," "The button needs replacing," "It's out o...
I purchased a Tefal 24 cm ceramic pan, and despite hand washing it, I noticed scratches forming within just one week of use. On June 3, 2024, I submitted the pan to the authorized service center, Grup Teknik Kızılay, for inspection. However, it has now been two months, and my product is still under ...
On June 28, 2024, I purchased the Tefal Easy Fry Grill Steam from the Tutku Home Appliances store in Izmir Buca Şirinyer. After watching the usage videos via the QR code on the box, I tried to cook potatoes. However, the results were disappointing. Despite following the video instructions, where the...
From the Tefal store in Şanlıurfa Piazza Avm, I purchased the Clipso+ Precision Pressure Cooker Set - 4.5 l and 6 l pressure cookers on 11.11. 2023. After the first use, the product developed a sticky bottom, prompting the service to replace it. Nevertheless, we encountered the identical issue with ...
I bought a Tefal iron that began to leak water and lose heat after it initially heated up. To resolve the issue, the recommended course of action was ...
We purchased a Tefal 130 AI Robot Vacuum with a "wetting" feature for mopping, fully guaranteed by Tefal. When this feature failed to work, we took the product to the Y***** technical service, as directed by Tefal. They didn't even provide a service voucher and didn't attempt any repairs. After keep...
Since December, I've been facing the same issue as depicted in the visuals. Despite showing the images to the Media Markt store where I purchased it and requesting it be taken under warranty, they insisted it was fine and refused to refund it. The product doesn't always malfunction but intermittentl...
I bought a Tefal iron from Trendyol. After only a few uses, the iron began to leak an excessive amount of water from various places. Although I have the warranty document, I discovered that the nearest authorized service center is quite a distance away from where I am. I'm unsure of how to get in to...
I bought the Tefal RG7675 X-Plorer Serie 75 robot vacuum and have been using it for more than two years. The device works well, with the added benefit of two front brushes and easy emptying and cleaning. However, despite my belief in Tefal's extensive service network and replacement parts availabili...
I want to highlight that the Tefal Ceramic Renew Pan, advertised and sold as a non-stick pan in commercials, online retail platforms, and stores, does not live up to its claims. I submitted my complaint to the service center as outlined below. However, I'm yet to receive any response from customer s...
