I purchased a Tefal cordless stick vacuum 2.5 years ago. After the warranty expired, the battery stopped working. I went to the service center to buy a new battery, but I was told they didn’t have it in stock, it wasn’t available in central warehouses either, and it might possibly be available for order at the end of December. This is a device that’s used frequently, and now we’re expected to wait three months with the hope that the spare part might arrive and likely be priced almost as much as the vacuum itself. We chose this brand because of its service network and spare part availability, but we deeply regret it. I will never buy this brand again and will advise others against it too.
I bought the Tefal RG7675 X-Plorer Serie 75 robot vacuum and have been using it for more than two years. The device works well, with the added benefit of two front brushes and easy emptying and cleaning. However, despite my belief in Tefal's extensive service network and replacement parts availabili...
A year ago, I bought an Explorer 75 model robot vacuum cleaner from the Cesme Tefal store. And that's when it all started. It had its first malfunction about three months after I bought it, and after that, it started to malfunction regularly every three months. The first fault she made was that she ...
Around 8 or 9 months ago, I made the terrible mistake of purchasing a Tefal robot vacuum. From the day I bought it, it has been a nightmare to use. The product consumes more service than it does cleaning. It constantly erases its map, goes into sleep mode and wanders aimlessly around the room. If yo...
Since purchasing the Tefal TY99F1X Force15.60 Flex cordless vacuum in November, it has been to the service center twice. The technical service in the region claims there are no issues and promptly returns it. However, the vacuum expels what it sucks in. It's as if they're mocking me, saying 'There's...
I used the Tefal X-plorer Serie 75 robot vacuum for about 6 months without any problems, but since I moved abroad for a year, I did not use the device at all during that time. When I started using it again this year, for the past 5 months it has constantly shown the “w2 wheel error.” The device come...
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