A few months ago, I purchased a Tefal iron that has been nothing but trouble. It has been sent to Tefal's authorized service center, Ata Elektronik in İzmir, three times. Each time, it was returned with the claim that there’s “no issue.” However, the iron clearly leaks water abnormally, as shown in the videos I’ve shared.
I repeatedly reached out to Tefal for post-sales support, but they failed to follow up on the issue or provide any meaningful assistance. The service center refuses to acknowledge the problem despite clear evidence. I’m deeply frustrated by the lack of accountability and poor customer support. Buyers, beware—you might end up regretting your purchase, just like I do.
On June 16, 2025, I purchased the Tefal Pro Express GV9812 steam iron, expecting a high-quality product. Unfortunately, after just the second use, the...
On June 17th, I purchased a Tefal steam iron from the Metropol store, and it began leaking water within a week. When I called customer service, they suggested several checks, but the problem worsened. I took it to the service center, and they returned the product after a few days with no documentati...
I have a Tefal GV7830 steam generator iron. Recently, the "no water" indicator started turning on, and the iron stopped heating, even though it had water in it. Occasionally, the issue would resolve on its own. I took it to the authorized technical service, where they informed me that a cable betwee...
I bought a Tefal iron from Trendyol. After only a few uses, the iron began to leak an excessive amount of water from various places. Although I have the warranty document, I discovered that the nearest authorized service center is quite a distance away from where I am. I'm unsure of how to get in to...
From Denizli Vatan Computer Store on 01/06/2022 Tefal FV9850 pure max. I bought an iron. I took the iron to Tefal service on 05/06/2023 with yellow water leaking. Yellow water leak is not a malfunction, I faced a charge case for the maintenance. Login to Tefal Customer Representative. "There's nothi...
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