On October 25, 2024, I purchased the Tefal Pro Express GV9820 Vision Steam Generator Iron (Order No: 2746622912713879). The package arrived on November 1, 2024, but instead of the iron, I received a hand blender set (photo attached). I immediately contacted customer service, who provided a return code. I returned the incorrect item the same day via shipping (tracking number: 602884325131), and it was delivered to Tefal on November 4, 2024.
Since then, I’ve been repeatedly calling customer service, only to hear the same response that "the process is ongoing." Although they promised a refund within 7-10 business days, it has now been 18 days with no resolution.
Tefal not only sent the wrong product but also caused unnecessary delays and financial loss by withholding my refund. I demand that my refund be issued immediately, and I expect Tefal to improve their service to prevent such issues in the future.
I purchased a Tefal 24 cm ceramic pan, and despite hand washing it, I noticed scratches forming within just one week of use. On June 3, 2024, I submitted the pan to the authorized service center, Grup Teknik Kızılay, for inspection. However, it has now been two months, and my product is still under ...
Tefal is doing what it can to avoid paying for the returned merchandise. I purchased goods from Tefal com Turkey with the order number 2262335644312924 on April 13, 2023, in the morning. After approximately two hours, I called customer support to cancel the refund, but they stated they couldn't and ...
On June 16, 2025, I purchased the Tefal Pro Express GV9812 steam iron, expecting a high-quality product. Unfortunately, after just the second use, the...
I am disappointed with my purchase of the Tefal ActivFlow Expert Blender Set, as it unexpectedly broke after just two uses. I contacted them for a replacement, anticipating standard customer service, but obtaining approval for a repair turned out to be quite challenging. After countless exchanges, I...
On March 29, 2023, I bought a Tefal hand blender and a warranty insurance plan from Trendyol. When I opened the box, I saw that the plastic part that makes the blade spin wasn't lined up right with the blender's body. When I tried to puree some vegetables in the blender, it didn't work right. I took...
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