SunExpress Made Me Sit on a Broken Seat During My Flight

On the SunExpress flight XQ0983 from Cologne to Izmir dated May 13, 2026, I discovered that the seat cushion for my paid seat, number 2F, was completely missing and that nearly half of the seat was effectively unusable. Throughout the entire flight, I was forced to sit directly on the hard metal structure underneath, which seriously affected both my comfort and my sense of safety.

I immediately reported the situation to the cabin supervisor and the flight attendant. They informed me that they had spoken with the captain but that there were no empty seats available on the aircraft, so no solution could be offered. When I explained that I felt unsafe and did not want to continue flying in that condition, I was treated as though I was causing trouble and was even threatened with being removed from the aircraft.

When I requested to file an official report myself, the captain wrote an extremely inadequate and dismissive handwritten note and stated that they would not sign or provide any additional documentation beyond that. At the same time, I contacted SunExpress customer relations by phone and opened a complaint record, yet I have still not received any response. Later, when I tried calling SunExpress again, I was repeatedly unable to reach a customer representative because of constant “high call volume” messages.

Being forced to fly in an unsafe seat without cushioning, while also being threatened with removal from the aircraft instead of receiving assistance, is completely unacceptable. For this reason, I request a refund of the approximately $83 I paid specifically for seat 2F, as well as compensation or reimbursement related to the affected flight itself. I also request that this incident be fully investigated and that necessary measures be taken to ensure similar situations do not happen to other passengers in the future.