I would like to find the cheapest excess baggage charges with SunExpress. How can I do this?

On July 9, 2024, just two days before my SunExpress flight on July 11, I purchased an extra 25 kg baggage allowance online for €35, and the payment was successfully processed from my account. However, when I arrived at the airport for my flight, I was told that this payment did not appear in their s...

On 28.06.2025, I purchased a ticket for the 19:05 Sunexpress flight from London Gatwick Airport. The day before the flight, I completed my check-in and paid 746₺ for an 8 kg cabin baggage allowance, as I had additional items beyond my free small bag entitlement. However, when I arrived at the airpo...

Dear SunExpress, On June 8, 2025, I was scheduled to fly from Düsseldorf to Izmir on flight XQ989. However, during the check-in process, your ground staff mistakenly directed me to a different plane. Shockingly, I boarded and took off on the wrong flight without a single verification check. It wasn...

File No: SUN-09467454 Flight Info: April 14, 2025 | XQ793 Frankfurt – Ankara | 20:40 Dear SunExpress, I am writing to express my frustration with a highly unfair and inconsistent baggage policy I encountered on flight XQ793 from Frankfurt to Ankara. I had one checked bag and one cabin-sized bag. A...

On February 20, 2025, I flew from Paris to İzmir with SunExpress, and my experience was a complete disappointment. When I went to purchase baggage allowance, I was shocked to see that I had already been charged €80. Since I had already passed through passport control, I contacted customer service fo...

I booked round-trip tickets from İzmir to Hamburg with SunExpress Airlines for three people, paying 13,000₺ for the flights. Since we usually travel with just a backpack, I did not select checked baggage during booking. However, due to cold weather and other reasons, we had to bring additional lugga...

I flew with SunExpress from Munich to Antalya and informed the airline via WhatsApp beforehand that I would be traveling with my 4.8 kg dog. I was directed to a Turkish phone number, but despite numerous attempts, I couldn’t reach anyone. At the Munich airport, I was charged an excessive €120 one-wa...

I purchased a ticket with Air Canada for the Ankara-Montreal flight, flight number 39HCLZ, which included one checked bag. Since I had a second bag, as usual, I tried to check in through the SunExpress website, as they were operating the first leg of the flight, and I intended to add extra baggage. ...

At Izmir ADB airport, I was charged €80 for my 7.5 kg cabin-sized luggage. When I questioned it, the attendant arrogantly commented, "you may not get on the plane" if I refused to pay. What made it worse was that, while waiting in the gate line, the attendant wandered around and didn't inform me abo...

On 07/08/2024, during our flight with SunExpress (Flight XQ824, ADB-PRG at 19:00), we were charged 160 euros for our carry-on luggage, even though we were within the 4 kg limit. We were told that if we did not pay, we would not be allowed to board the flight, or we could leave our carry-on luggage a...

On July 6, 2024, I flew from Zurich to Gaziantep with 1 adult and 1 child. Our baggage allowance was 1 piece of hand luggage (8kg) per person and 30kg to be checked in. I had three bags, and the total weight did not exceed 60kg, but during check-in, I was told that I could only take 1 suitcase per p...

I had a flight with SunExpress from Antalya to Leeds on July 26 at 1:00 PM. I was entitled to a carry-on bag and 5 kg of checked luggage. At the counter, I checked in my luggage and received a tag for my cabin bag. After passing through three security checks, just as I was about to board the bus to ...

On our SunExpress flight from Izmir to Düsseldorf, we were charged €30 per person for baggage, even though our tickets indicated cabin baggage. They told us there was a 4 kg limit, which forced us to pay a total of €60. They claimed it was stated somewhere in the terms and conditions when purchasing...

On June 8, 2024, I flew Sunexpress flight XQ917 from Paris CDG Airport to Izmir. During check-in, my baggage allowance was not recognized, forcing me to pay extra fees. In February, I purchased round-trip Sunlight Tariff tickets for two adults and two children, including 10kg extra baggage for both ...

On September 5, 2023, I checked in for SunExpress flight XQ980 from Izmir to Vienna. My luggage was weighed, and I received my boarding pass without any issues. However, upon reaching the boarding gate, my name and a few other passengers' names were announced, instructing us to approach a SunExpress...