On 21/02/2026, on the 12:50 İzmir–Manchester flight XQ834, we experienced a very disturbing situation, which I feel is a serious safety and comfort issue. As far as I know, emergency exit seats are very important and should not be allocated to children, elderly or disabled passengers, heavily intoxicated people, or passengers whose body weight might limit their mobility in an emergency. On this flight, these emergency exit seats were given to several British passengers, each around 150 kg, who were continuously consuming alcohol, became clearly drunk, and spoke loudly for hours, disturbing many of us. During the flight, we repeatedly informed the cabin crew and asked them to intervene, but they showed no real interest and did not take the situation seriously. The only explanation we received was that “they are joking among themselves”. I believe there should be a strict alcohol limitation on board, and passengers who behave in a disturbing or unsafe way due to alcohol must be restricted and warned clearly. At the end of the flight, before the aircraft had even stopped and before it was connected, these drunk passengers stood up in a hurry and started taking down their cabin baggage. Although the cabin crew told them to put the luggage back, they did not comply and almost mocked the crew, and in the end, the cabin crew had to put the bags back themselves. I think these behaviours show how dangerous unchecked alcohol consumption and wrong seat allocation at emergency exits can be. Because of all this, I am especially complaining about the cabin crew, and in particular the cabin chief, who I believe did not fulfil their responsibility to ensure safety and order in the cabin. At the same time, I would like to thank the cockpit crew for providing us with a comfortable and safe flight from an operational point of view. From SunExpress, I request that the alcohol policy on flights be reviewed and tightened, that clear limits and interventions be applied to passengers whose behaviour deteriorates due to alcohol, and that the rules regarding who can sit in emergency exit rows be strictly followed and reinforced through training and supervision so that similar incidents do not happen again.
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