After the SunExpress İzmir–Adana flight on January 27, 2026, when we landed at Çukurova Airport, many passengers’ luggage arrived damaged, broken, and soaked with water. The suitcase I had purchased in İzmir on the same day, January 27, was also broken. When I got home, I filed a damage report. However, SunExpress stated that because I did not file an official damage report at the airport, they cannot assist me. We purchase airline tickets at extremely high prices, and no company or individual has the right to provide service in this manner. Despite paying high fares, our luggage is thrown around by staff and ends up damaged and broken. I can honestly say that on that evening, nearly half of the passengers had broken luggage. This is a clear lack of respect for people and for customers.
After traveling to Antalya on SunExpress flight XQ0131 on January 25, 2026, I noticed that the zippers on my suitcase were broken when I collected my baggage. I realized the damage immediately upon arrival and have been dealing with this issue for the past two days. I reported the damage at Antalya ...
On October 24, I flew with SunExpress Airlines on the Milan-Izmir route. Upon arrival, I discovered my luggage had significant damage, including cracks, holes, and scratches. I promptly filed a damage report under case number 09274261. Despite following all the necessary steps, I have received no r...
On June 22, 2024, I was on a Sunexpress flight from Düsseldorf to İzmir at 15:05, and we were kept on the plane for 3 hours. The flight departed without our luggage, and we arrived in İzmir without them. Aside from a few apologies from the cabin crew, the airline made no further communication about ...
On July 21st, I traveled with my sister on a SunExpress flight from Germany to Ankara. Upon arrival in Ankara, I discovered that all three of my suitcases were broken. I reported the issue to the staff, who inspected the luggage, took photos, and filled out a form since they had no replacement suitc...
On January 2, 2025, I flew with SunExpress from Amsterdam to Ankara, and when I arrived, I found my suitcase severely damaged. An official damage report was filed, confirming that the luggage was completely unusable, as a part of it was broken off and missing. Since there were no replacement suitca...
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