After traveling to Antalya on SunExpress flight XQ0131 on January 25, 2026, I noticed that the zippers on my suitcase were broken when I collected my baggage. I realized the damage immediately upon arrival and have been dealing with this issue for the past two days. I reported the damage at Antalya Airport and ensured that an official report was filed, and case number SUN-09880747 was opened. During my communication with SunExpress, I was told that I should have the suitcase repaired at my own expense and then submit the invoice to them. However, although my suitcase is a high-quality brand, there is no authorized repair service for this brand in Antalya. When I requested information about an authorized service, I was given the response, “We have already replied to you, and we have no further response,” and no alternative solution was offered. Due to the lack of an authorized repair service for my suitcase brand and the company’s dismissive “no further response” approach, I believe I have been unfairly inconvenienced. I am requesting that my damaged suitcase be replaced with a new one in a way that properly compensates for my loss and that this matter be handled with a more solution-oriented approach.
On May 19, 2024, I flew with SunExpress from Kayseri to Antalya. To protect my luggage, I paid a fee at the airport to have it wrapped. Despite this, when I picked up my suitcase at Antalya Airport, I discovered it was broken. I filed a report at the airport and was given a paper instructing me to f...
On September 13, 2025, during SunExpress flight number 09724216, my Polo World Def suitcase was both scratched and had a broken leg when I retrieved it at Antalya Airport. After noticing the damage post-flight, I reported it to the airport staff, who handed me a form and instructed me to submit a cl...
On August 28, 2025, at 10:40 a.m., I checked in my gray Polo Club suitcase in perfect condition on my SunExpress flight from Ercan Airport (Cyprus) to Antalya. When I arrived in Antalya around 11:30 a.m., I retrieved my luggage only to discover that the entire handle section was broken off and part ...
On August 30, 2025, at 09:05, after my SunExpress flight from Adana to Antalya, I was unable to retrieve my baggage. I reported the issue to the lost and found office at Antalya Airport and a report was created with reference number AYTXQ90488. I was told that my suitcase was left in Adana, but no c...
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