I'm not satisfied with my Stanley thermos. What's their return policy in these cases?

On September 11, 2025, I purchased a white Stanley The Iceflow Flip Straw 0.89L bottle from Hepsiburada for ₺1,650, and it has been problematic since the very first day. The straw does not function properly—it constantly takes in air while drinking and makes an unpleasant noise. There is no damage, ...

The lid of my Stanley Classic Neverleak 0.47-liter thermos mug, which I purchased from Amazon about two years ago, became locked around October 2 and cannot be opened in any way. Although the product is still under warranty, I submitted a request to the Stanley service center (Request No: 97242-1024...

My Stanley thermos is leaking. When I contacted the dealer, I received a sarcastic response saying, “This is the physiology of the lid of this product; hold it upright.” Stanley does not stand behind its lifetime warranty and is not a reliable seller. They offer no solutions, and I do not recommend ...

On August 24, I bought Stanley The Iceflow Flip Straw 2.0 Tumbler 0.89l thermos from Izmir Forum Bornova SuperStep store and the product was delivered to me by cargo on August 29. On September 6, my thermos flowed when I was in my bag and all my stuff, including my AirPods headphones, got wet in my ...

In October 2024, I purchased a Stanley All Day Slim cold water bottle through Amazon (Invoice No: 3002024031576907). Since the first day of use, I have noticed surface peeling on the exterior, and the bottle has a constant leakage problem. These issues have persisted for several months, and I consi...

I have been using a Stanley food thermos for about three months, which I purchased from Ebebek’s online store (Order No: W002025000992444). Recently, the spoon attachment broke on one of the food jars. Interestingly, I bought two of the same model, but only one of them developed this issue. To reso...

On July 30, 2025, I purchased a Stanley The Aerolight Transit Mercan Mug Thermos (Receipt No: 0009) for ₺1,690. On the very first use, when I poured in hot coffee, the lid burst open forcefully, splashing everywhere. My arms and hands were burned, and my kitchen counter and carpet were badly stained...

My daughter and I purchased two Stanley brand thermoses through Amazon, trusting the brand's reputation and the promise of a lifetime warranty. After about two years of use, both thermoses stopped retaining heat—they no longer function as advertised. I submitted one for warranty service, and althoug...

I recently purchased a Stanley thermos as a new mom needing a reliable product for daily use. Unfortunately, the model I received came with a straw lid that leaks, which I later found out is a known issue with this version. What makes this even more frustrating is that shortly after I purchased it, ...

I purchased a Stanley Quick Flip thermos expecting quality and performance, but I was extremely disappointed. I only used the product twice, and both times it lost heat within just 2–3 hours, far from the promised 8 hours of heat retention. To be sure it wasn’t just a one-time issue, I filled it a t...

Three years ago, I bought the Stanley Switchback model sold at BIM. The product has a serious safety issue—it ejects the lid when filled with hot drinks. One time, I filled it with filter coffee, closed the lid, and while placing it in my backpack, the lid popped off, causing burns on my hand and ar...

I’m extremely disappointed with Stanley thermoses, and I feel the need to speak up so others don’t make the same mistake. I own five Stanley thermoses, all purchased with the belief that they were top-of-the-line products known for quality. However, every single one has failed to live up to that rep...

I’m seriously disappointed with the quality of my Stanley thermos. My spouse bought it for me thinking it was a premium product—and we paid a premium price for it too. Yet, within just one year, the paint started to peel off badly. You can clearly see in the pictures how worn and damaged it looks no...

Just two months ago, I received a Stanley thermos as a gift from my spouse—one that’s supposed to come with a lifetime warranty and global reputation for durability. Unfortunately, it’s already become completely unusable. The exterior is so poorly insulated that I’ve burned my hand multiple times ju...

I purchased a Stanley thermos less than a year ago, trusting its claim of being made from “stainless steel” and backed by a lifetime warranty. To my surprise and disappointment, I recently discovered rust forming inside the thermos. A rusting product that is supposed to be stainless? That’s simply u...

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I purchased a Stanley thermos because it was advertised with a lifetime warranty, but my experience has been anything but reliable. The thermos started leaking, so I sent it in for service. I patiently waited an entire month, only to have the thermos returned to me with a cash-on-delivery charge—eve...

I purchased two Stanley-brand thermoses, both of which are labeled to keep liquids hot for up to 30 hours. However, in reality, they barely keep drinks warm for just 1 hour. This is completely misleading and falls far short of what the brand promises. I reached out through the Kutup Ayısı website, ...

I purchased my Stanley thermos from Vatan Bilgisayar about two years ago. The product was advertised to keep drinks hot for 24 hours and cold for 8 hours, but it no longer performs as promised. It doesn’t keep beverages hot or cold anymore—completely defeating the purpose of owning a thermos. While...

I purchased the Stanley Classic NeverLeak Thermos Mug 0.35L in green, trusting its advertised 10-year warranty and premium build quality. However, the lid cracked and broke, making the thermos completely unusable. I contacted Kutupayısı customer service, only to be told there’s nothing they can do—d...

Stanley issued a safety warning stating that some of their thermos lids may explode, and they instructed customers not to use the old lids while promising to send replacements within 7–9 weeks. I followed their guidance, stopped using my thermos, and waited. It has now been well beyond the promised...

I purchased a Stanley Aerolight thermos, confident in its quality and having spent a significant amount on it, but sadly, it fails to keep drinks hot for even an hour. The product claims to keep you warm for up to four hours, but it definitely does not deliver on that promise. Although it doesn't le...

I own a Stanley thermos and had high expectations given the brand’s reputation. Before adding hot coffee, I always preheat the thermos by rinsing it with hot water. Then I immediately pour in the coffee and seal it tightly. Still, the drink loses its temperature within just 2 hours—even without open...

I recently purchased a Stanley thermos, trusting its reputation for excellent heat retention. However, instead of keeping my drink hot, it started cooling down within just two hours—far from what was advertised. At this rate, I might as well leave my coffee in a regular cup! I have bought similar S...

I purchased a Stanley thermos, but within just three days, I noticed that the lid was leaking. I immediately took it back to the store, expecting a replacement or solution. However, instead of addressing the issue professionally, the store managers tested the product themselves and, despite seeing t...

I purchased a Stanley cold water thermos, and shortly after, the lid detached. Since the product was under warranty, I sent it to Kutupayısı, following their instructions for the return process. A few days later, I received a message confirming that the product was defective and that they would send...