I’m seriously disappointed with the quality of my Stanley thermos. My spouse bought it for me thinking it was a premium product—and we paid a premium price for it too. Yet, within just one year, the paint started to peel off badly. You can clearly see in the pictures how worn and damaged it looks now.
For a brand that markets itself as top-tier and claims to make the “most durable thermoses,” this kind of defect is unacceptable. More disappointing is the lack of proactive support or resolution. At this price point, I expect long-term performance and, more importantly, a company that stands behind its product.
Stanley must take full responsibility for this paint defect and either replace the thermos or refund my purchase. If not, I will not only stop buying from Stanley but will make sure others are warned as well. I urge the company to resolve this issue promptly and not ignore genuine customer grievances.
I purchased a Stanley thermos because of its reputation for durability and the promise of a lifetime warranty. However, despite carefully hand-washing it as instructed, the paint on the exterior has peeled off. The thermos no longer looks presentable, which is extremely disappointing for a premium p...
I purchased a Stanley thermos a year and a half ago, expecting high quality and durability as advertised. These thermoses are marketed as stainless steel and come with a lifetime warranty, yet mine has started peeling and rusting at the bottom. This is completely unacceptable for a product that is ...
I purchased a Stanley thermos with a lifetime warranty, expecting high quality and durability. However, despite registering it in the system, it fails to keep liquids hot, cooling down within just one hour. A thermos that can’t retain heat is completely useless. I paid a significant amount for this...
I purchased a Stanley thermos less than a year ago, trusting its claim of being made from “stainless steel” and backed by a lifetime warranty. To my surprise and disappointment, I recently discovered rust forming inside the thermos. A rusting product that is supposed to be stainless? That’s simply u...
I purchased a Stanley thermos two years ago, trusting the brand’s reputation and the promise of a lifetime warranty. Unfortunately, it has started to leak, which completely defeats the purpose of a thermos. Even worse, although I’ve only ever carried it safely inside my backpack, the exterior is now...
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