The lid of my Stanley Classic Neverleak 0.47-liter thermos mug, which I purchased from Amazon about two years ago, became locked around October 2 and cannot be opened in any way. Although the product is still under warranty, I submitted a request to the Stanley service center (Request No: 97242-102434), but they refused all responsibility on the grounds that the product was purchased from Amazon. However, it is clear that the product was sold directly by Amazon as the seller and that Stanley allows this. The main reason I chose this product was because Stanley offers a lifetime warranty. Despite this, the service did not even ask me to send the product in for inspection. This is the first time I have encountered such an issue. I request that Stanley service and Amazon resolve my grievance by repairing my product or replacing it with an equivalent one.
I purchased the Stanley Classic NeverLeak Thermos Mug 0.35L in green, trusting its advertised 10-year warranty and premium build quality. However, the lid cracked and broke, making the thermos completely unusable. I contacted Kutupayısı customer service, only to be told there’s nothing they can do—d...
I bought a Stanley Adventure Switchback 0.47 ml thermos, and its lid broke. When I reached out, I was told the damage was due to user error, so they wouldn’t provide a new lid. I even offered to pay for it, but they refused. Later, when I called again, they promised to send a new lid if I provided m...
I recently bought a Stanley NeverLeak thermos, 0.47 liters, from Amazon. After around 20 days, I observed a notable decrease in temperature, resulting in a rapid cooling of the liquids inside. Worried about the situation, I reached out to Stanley's customer service and sent the product for warranty ...
I received a brand-new Stanley 0.47L Classic Vacuum Lock Mug as a gift, and after using it just twice, the lid’s locking tabs broke. This is extremely disappointing, especially from a brand that claims durability and lifetime quality. I already own four Stanley products, but I have never seen such ...
I purchased a Stanley thermos a few years ago, expecting durability, but a minor drop completely shattered the lid. For a product marketed as tough and built to last, this is unacceptable. I paid a premium price, believing in Stanley’s lifetime warranty, yet my thermos didn’t even last two years. T...
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