I have been using a Stanley food thermos for about three months, which I purchased from Ebebek’s online store (Order No: W002025000992444). Recently, the spoon attachment broke on one of the food jars. Interestingly, I bought two of the same model, but only one of them developed this issue.
To resolve the problem, I sent the defective unit to Stanley’s official service partner, Kutup Ayısı. However, they returned it stating that there was “no issue” with the product, even though the spoon part is clearly broken and the thermos cannot be used properly without it.
One of the main reasons I chose Stanley was the lifetime warranty promise, which made me trust the brand’s durability and after-sales support. This experience, however, has been very disappointing.
I expect Stanley to honor the lifetime warranty and either repair or replace my food thermos.
At the very least, the broken spoon component should be replaced so that I can continue to use the product.
I request that my complaint be handled fairly and promptly so that my grievance is fully resolved.
I purchased a Stanley thermos 2-3 years ago, and it has started losing heat retention. When I bought the product, I registered it for warranty through Kutup Ayısı, as instructed. I reported the issue to Kutup Ayısı, but my warranty claim was rejected without any justification. When I sought clarifi...
I’ve been a loyal Stanley customer for years—as a family we own nearly 30 thermoses and always trusted the brand because of its lifetime warranty promise. Unfortunately, I’ve recently faced a serious problem with two of my six Stanley thermoses. One of them has had a heat retention problem from day...
I purchased a Stanley thermos, expecting long-lasting heat retention, but it fails to keep drinks hot even for an hour. Since Kutup Ayısı is the official distributor in Turkey, I submitted a service request and sent the thermos for inspection. Instead of standing behind their product, they claimed t...
On December 29, I purchased a Stanley thermos from Kutup Ayısı. Due to heat retention issues, I returned it for inspection. The company acknowledged the defect and assured me that a replacement would be sent as soon as possible. It has now been three weeks, and I have received nothing. Worse, I am ...
I purchased a Stanley thermos in April, but it started leaking shortly after. Following their instructions, I filled out a warranty claim form on the Kutup Ayısı website and received confirmation that my claim was approved. They asked me to send the product via cargo, which I did immediately. Howev...
Comments