Stanley Promised to Replace Exploding Thermos Lids but Still Hasn’t Sent Anything

Stanley issued a safety warning stating that some of their thermos lids may explode, and they instructed customers not to use the old lids while promising to send replacements within 7–9 weeks. I followed their guidance, stopped using my thermos, and waited.

It has now been well beyond the promised timeframe, and I still haven’t received any replacement lid. I emailed the company to ask about the delay, and all I got was a vague response:
“The process is still ongoing.”
This isn’t acceptable. We’re in the middle of winter, the time when a thermos is most useful, and I haven’t been able to use it at all.

Stanley, this is incredibly disappointing. You are a global brand, yet you're handling a product safety issue with amateur-level communication and delays. You’ve put customers at risk, and now you’re leaving them without solutions. I demand an immediate update and the delivery of my replacement lid. Going forward, I strongly urge anyone considering a Stanley product to think twice—especially if post-sale support matters to them.