Stanley Thermos Leaked, Service Kept It for a Month and Sent It Back Cash on Delivery

I purchased a Stanley thermos because it was advertised with a lifetime warranty, but my experience has been anything but reliable. The thermos started leaking, so I sent it in for service. I patiently waited an entire month, only to have the thermos returned to me with a cash-on-delivery charge—even though the product was clearly faulty and under warranty.

I’ve tried calling the Bahçelievler service center, but it’s impossible to reach them. Calls are either ignored or abruptly cut off. How is it acceptable to charge the customer for return shipping on a defective item? This is not a minor issue—it’s a manufacturing fault, not user damage, and yet I’m the one paying the price.

Stanley, this is unacceptable. You promise a lifetime guarantee, but make the customer pay to fix your product defects. I demand that the return shipping fee be refunded and that I receive proper support to retrieve my thermos. If you advertise lifetime support, then honor it—don’t leave your customers chasing their own repairs.