I own a Stanley thermos and had high expectations given the brand’s reputation. Before adding hot coffee, I always preheat the thermos by rinsing it with hot water. Then I immediately pour in the coffee and seal it tightly. Still, the drink loses its temperature within just 2 hours—even without opening it once.
The same issue happens with cold beverages. After 2–3 hours, they start to lose their chill. I sent the thermos to Kutupayısı for inspection, hoping the issue would be resolved. But they claimed the thermos was functioning properly and returned it to me without fixing anything. On top of that, I had to pay ₺132 for shipping—completely wasted.
If this is considered “normal,” then Stanley is no better than any generic thermos on the market—neither in quality nor in standing behind its product. I’m extremely disappointed and expected more from such a premium brand. Stanley, I ask you to take real responsibility and offer a proper solution.
I purchased the Stanley Trigger Action 473 ml thermos online about 2 years ago. Since I bought it, the thermos has not been functioning as expected in terms of keeping drinks hot or cold. I sent the product to the service under warranty and clearly stated the issue I was experiencing. However, the thermos was sent back to me without any action being taken, stating that there was no problem.
I use the thermos daily and continue to experience the same problem with every use. My expectation from Stanley is that the thermos will be examined in detail again and that the problem will be identified and resolved.
I purchased a Stanley thermos expecting high-quality insulation, but it fails to keep drinks hot for long. Even basic coffee or tea cools down much faster than expected. Disappointed, I sent the thermos to Kutupayısı for an inspection, only to receive a completely unhelpful and unrealistic response ...
I purchased two Stanley-brand thermoses, both of which are labeled to keep liquids hot for up to 30 hours. However, in reality, they barely keep drinks warm for just 1 hour. This is completely misleading and falls far short of what the brand promises. I reached out through the Kutup Ayısı website, ...
I purchased a Stanley cold water thermos, and shortly after, the lid detached. Since the product was under warranty, I sent it to Kutupayısı, following their instructions for the return process. A few days later, I received a message confirming that the product was defective and that they would send...
I returned my Stanley thermos because of a lid defect, but it's been two and a half months with no updates at all. I sent it out on December 3, and while I got a notification that it arrived on December 20, the Kutupayısı website still indicates that it’s “waiting for the product.” It's really disap...
I purchased a Stanley thermos through Hepsiburada and registered its warranty with the importer, Kutupayısı. I sent the thermos in for warranty service due to heat loss issues, but the response I received was baffling. I tested the thermos with both hot liquids and ice, but the heat loss occurred wi...
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