On September 11, 2025, I purchased a white Stanley The Iceflow Flip Straw 0.89L bottle from Hepsiburada for ₺1,650, and it has been problematic since the very first day. The straw does not function properly—it constantly takes in air while drinking and makes an unpleasant noise. There is no damage, break, or user-related issue on the lid or any part of the product. I sent it to the authorized Stanley Kutup Ayısı service center for inspection, but all I received was a vague response claiming “there is no manufacturing issue,” without any explanation of the cause or a solution. When the product was returned to me, the straw was missing, and the item was delivered back incomplete. I also contacted Stanley and Hepsiburada customer services, but no explanation or solution was offered. Although my product is still under warranty, I request that this issue be resolved, the missing part replaced, and the defective bottle exchanged with a fully functional one. I paid for a working product—not a faulty one. My order number is 4241020158 and my service number is 49444-106449.
In September 2025, I purchased a Stanley The IceFlow Flip Straw Tumbler 0.89L in Lilac color from Stanley Türkiye’s official website, with order number 21425. The product was delivered to me on September 11, 2025, and I started using it on September 12. However, just 2–3 days after I began using it,...
On July 15, 2025, I purchased a Stanley The IceFlow Flip Straw bottle via Hepsiburada (seller: Bulut Ofis). My invoice/order number is GIB202500000**.** Unfortunately, just 2–3 days after purchase, I began experiencing serious problems with the product. First, the printed design on the exterior sta...
I purchased a Stanley thermos from Hepsiburada on 22.07.2014. However, within just three months, it started failing to retain heat. I reported the issue on 25.10.2024, and the company requested I ship the product on 28.10.2024. The thermos reached them on 04.11.2024, yet they only began their inspec...
On November 30, 2022, I bought a Stanley 1.9 liter stainless steel thermos from Hepsiburada.com Order no: 910 823 872 I bought a Stanley 1.9 liter sta...
I purchased a Stanley thermos, expecting long-lasting heat retention, but it fails to keep drinks hot even for an hour. Since Kutup Ayısı is the official distributor in Turkey, I submitted a service request and sent the thermos for inspection. Instead of standing behind their product, they claimed t...
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