Sidra Chain suspended my account for "unusual activity" even though I followed all the rules, how can I appeal this?

I am sharing this complaint on Xolvie so that Sidra can review my situation and take urgent action. I am writing to report unauthorized access to my Sidra wallet and the loss of my funds. On 4-12-2025, I checked my wallet balance and noticed that a total of 2,000 Sidra (SDA) coins had been transferr...

I have a Sidrachain account with the username “Ismail967,” and within this week, including today, I have lost access to the authenticator app linked to my account. When I try to log in, the system asks for a code from the authenticator, but I can no longer access that app or the codes, so I am compl...

I have been unable to access my account on the Sidra Chain web portal for over a month due to a persistent “2FA authenticator invalid” error. Each time I try to log in and enter the correct code from my authenticator, the system repeatedly responds that the code is invalid, even though I am sure I a...

I am a user of the Sidra mobile app and as of yesterday, 04/12/2025, I discovered that my account has been deactivated. When I try to log in, the application displays “Account Deactivated” and I am unable to access my account at all. I have not yet been able to reach customer service about this prob...

My name is Abba Alhaji B*** M***, and I am writing about a problem with my Sidra account. I lost my authentication code about one month ago, and since then I have not been able to log in to my account. I kindly request that the current authentication on my account be removed or reset so that I can a...

On 27 November 2025, my Sidra Chain account was blocked during the login process because the system claimed that my face did not match the previous records. The only change in my appearance is that I recently cut all my hair, and due to this, I am now unable to access my account. I contacted Sidra C...

My Sidra account has been logged out for almost a month and now it keeps asking for an authenticator code that I no longer have access to. When I tried to enable the authenticator while setting up my 2FA, it showed an error due to network issues, so I didn’t know it had actually gone through. A few ...

I’m experiencing issues logging into my Sidra account since I’ve lost my 2FA authenticator code and can’t access my account anymore. I would appreciate your help in disabling the two-factor authentication so I can regain access. Thank you! My registered email address for the Sidra account is isisiak...

My Sidra Chain account has just been blocked, and now I'm stuck getting the same error message whenever I attempt to log in. I'm at a loss to explain what went wrong, and the inability to get into my account has me feeling somewhat unsettled. I'd like my account reinstated, please. I just want to ge...

Hello Sidra Support Team, my name is Abba M***. I am using only one account, and it has been deactivated. Please check my account and tell me the exact reason for the deactivation and what steps I need to follow to reactivate it. Thank you.

My Sidra Chain account has been deactivated. I completed my KYC, and I have been mining, but when I tried to access my account this morning, it showed as deactivated. Please note that I have only one account, and I struggled a lot before finally getting verified. I kindly request your assistance. Th...

My Sidra account was deactivated after the upgrade, and I did not engage in any act that goes against Sidra rules and regulations. I have been verified for a long time, and I have been mining under the Sidra guidelines. Right after the recent upgrade, I was no longer able to log in, and the message ...

My issue is with my authenticator. I forgot it, and now I can’t access my Sidra Chain app without the authenticator, which I no longer have. Please help me understand how I can reset the authenticator. My app is not logging in at all. Even when I enter my email and password, it still asks for the au...

Please unlock the authenticator app in my Sidra account because I lost access to the Gmail account linked to my authenticator. I need to claim my Sidra Chain every day, and I am losing days without being able to claim. I am waiting for your understanding. Name: Adamu Musa I***, Gmail: adamumusai***@...

I’m experiencing issues logging into my Sidra account since I’ve misplaced my 2FA authenticator code and can’t access my account anymore. I would appreciate your help in disabling the two-factor authentication so I can regain access. My registered email address for the Sidra account is nasirum***gad...

I have been using my Sidra Chain account since 2024 and have been regularly claiming my tokens. I also completed the KYC process successfully. However, it now shows that my account has been deactivated. I have not done anything wrong. Please reactivate my account so I can use it again. Thank you. Em...

I lost access to my Sidra Chain account and urgently need help recovering it. Please assist me in regaining access to my account as soon as possible. I would be very grateful if my complaint is resolved quickly, as this will allow me to access my Sidra again. Thank you very much for your concern.

At first, Sidra Chain kept showing that my password or username was invalid, even though I am sure all my details are correct. This issue continued for a while, and later my account was completely blocked. I am really worried and don’t know where to start, as I have already made significant progress...

I lost access to my email account and it has caused me serious issues. I can no longer receive important messages, recover accounts, or access my personal records stored inside. I kindly request your urgent help and guidance on how I can restore or recover my Sidra Chain account as soon as possible....

My Sidra Chain account shows the message "User is not allowed to authenticate." It's been more than four months now. The email linked to the account is sunusisulaiman*****@gmail.com. I don’t even know why this is happening. Please, I really want my account back. I opened the account in 2022. One day...

My Sidra Chain account has been blocked for about a month, preventing me from mining, which is a significant loss for me. What’s most frustrating is that I don’t even know what I did wrong to be blocked, so I can avoid it in the future. Please help me resolve this issue so I can continue using my ac...