Sidra Network 2FA Error Locked Me Out of KYC Verified Account

96

I have a fully KYC-verified Sidra Network account linked to the email address freema***@gmail.com, and for the past two days I have been completely locked out of the Sidra Network mobile app due to a 2FA problem. While setting up my security, I initially generated a 2FA code and tried to use it, but then I mistakenly generated another code after the account setup. Since then, every login attempt only returns wrong or invalid 2FA codes, so I can no longer access my account. I have also tried using my passkey, but that does not work either, and I believe this failure is from your side, not from my device. Because of this, I cannot log in at all, despite my account being KYC completed and fully legitimate. I have already sent several emails and tweets to Sidra Network support about this situation, but I have received no response so far and my access problem remains unresolved. I am requesting that you urgently disable the current 2FA on my account and provide a secure manual verification and account recovery link so that I can regain access to my Sidra Network account. I kindly ask you to review my case as soon as possible, complete any additional verification you may require, and restore my access without further delay.

Freeman
June 15 8:58 AM

This situation is causing significant stress within the community and among users. I have sent countless emails and received no response. I have also posted tweets about the issue, yet there has still been no response.

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