1

Sidra Network 2FA Error Locked Me Out of KYC Verified Account

Freeman
June 7 6:52 PM27

I have a fully KYC-verified Sidra Network account linked to the email address freema***@gmail.com, and for the past two days I have been completely locked out of the Sidra Network mobile app due to a 2FA problem. While setting up my security, I initially generated a 2FA code and tried to use it, but then I mistakenly generated another code after the account setup. Since then, every login attempt only returns wrong or invalid 2FA codes, so I can no longer access my account. I have also tried using my passkey, but that does not work either, and I believe this failure is from your side, not from my device. Because of this, I cannot log in at all, despite my account being KYC completed and fully legitimate. I have already sent several emails and tweets to Sidra Network support about this situation, but I have received no response so far and my access problem remains unresolved. I am requesting that you urgently disable the current 2FA on my account and provide a secure manual verification and account recovery link so that I can regain access to my Sidra Network account. I kindly ask you to review my case as soon as possible, complete any additional verification you may require, and restore my access without further delay.

Comments

Similar Complaints

Sidra Account Recovery Needed After Authenticator Code Loss

Hussaini
Hussaini
Sidra Chain
January 28 7:26 PM125

I am a user of the Sidra app, and I have been unable to access my account since the first day of this month because I am...

1 Support

Sidra Chain Authenticator Codes Not Working

Aliyu
February 6 3:15 AM94

I am a user of the Sidra Chain platform, and I have been unable to use my account properly because my two-factor authent...

Sidra Account Recovery Request After Lost Authenticator Code

murtala
February 16 12:55 PM113

I am writing to report an access issue with my Sidra account linked to my Gmail address, murtalabel****@gmail.com. About...

Sidra Chain 2FA Code Issue

Mohamed
December 30, 2025 6:05 PM162

I am writing regarding an ongoing issue with the Sidra Chain mobile app related to two-factor authentication (2FA). I ha...