Brand Overview: Epoch
Epoch is an online payment processing and billing platform founded in 1996 that specializes in subscription management, recurring billing, and payment services for digital merchants. The company provides payment processing solutions for online businesses and handles transactions for subscription-based websites worldwide.
Contact Info
- Customer Support Email: [email protected]
- Customer Support Phone: +1 800 893 8871
- Worldwide Phone Number: +1 310 664 5810
- Headquarters: Santa Monica, California, USA
- Support: Customer support is available through phone, live chat, email, and billing support tools.
Industry and Operations
Epoch operates in the online payment processing and subscription billing industry. The company provides payment gateway services, fraud prevention systems, and recurring billing management for digital merchants and subscription-based platforms.
- Online payment processing services
- Recurring subscription billing management
- Credit card and debit card transaction processing
- Merchant account and billing support services
- Fraud prevention and payment security tools
- Global digital commerce payment solutions
User Sentiment
User sentiment toward Epoch is largely negative, with many complaints focusing on unauthorized charges, subscription billing disputes, and customer support experiences.
- Reports of unauthorized or unexpected credit card charges
- Complaints about recurring subscription billing after trial periods
- Difficulty canceling memberships and subscriptions
- Users reporting duplicate transactions or repeated charges
- Refund requests being delayed or denied
- Concerns regarding unclear billing descriptions on bank statements
- Frustration with customer support responsiveness
- Complaints about difficulty identifying the originating merchant
- Problems accessing billing records and account information
- Concerns regarding fraudulent transactions and account security
Share Your Experience
If you’ve experienced issues with Epoch, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.