Abubakar

Abubakar

Verified

Member since June 2026

Complaints

Sidrachain Account Locked After Losing 2FA Recovery Codes

19

I am writing because I urgently need help regaining access to my Sidrachain account after losing my authentication and r...

Complaints Commented On

Resolved

Sidra Authenticator Deleted - Cannot Access Account, Request To Disable Verification

203

"Thank for your help "

Abubakar
203

Here is the account email *****************************. I writing because I urgently need help access to my account after losing my authentication and recovery information. On 15/06/2026, my bag was stolen at my workplace, and inside it were my phone, laptop and the backup where I had stored my Sidrachain authentication code and recovery character code. Now, when I try to log in to my Sidrachain account, the system only asks me for the authentication code or the recovery character code, which I no longer have because they were lost along with my devices and backup. There is no way for me to log in or reset my access from my side, and I effectively locked out of my account. I kindly request that you urgently assist me by disabling the two‑factor authentication and the recovery character code on my Sidrachain account after verifying my identity with any other methods you require, so that I can access my account again. Thank you