Sidra Chain Account Lost After KYC, Mining Balance Disappeared

I am a user from Uganda, East Africa and I had an active mining account on the Sidra Chain mining app registered with the email address “fk200***@gmail.com”. ID 1546*** of Dec. 2022. Until recently, I was using my phone normally and had accumulated mining balance in my account. In the few weeks past the system here was not opening and I gave it time and on coming back to checking on my account again I was asked to to enter my email and they sent a code which took me to KYC. Since then I lost access to my old account and all my mining, including my entire mining balance and progress. I have tried to find a way to contact Sidra Chain support, but I could not see any clear support channel or contact method, advised so I was not able to report this directly. Because of this situation, I am extremely upset, as all my mining efforts and balance have disappeared due to the account being deleted or something. I kindly request that my deleted Sidra Chain account be restored and that my full mining balance and all previous mining records be recovered and returned to me. I ask you to urgently investigate this incident and help me regain access to my account and my lost mining. I will be very grateful if my loss meets your favorable consideration