Unable to Access KYCPort Account After Deleting 2FA App

For about twelve days, I have no longer been able to access my KYCPort account, which I use with Sidra Chain. The problem appeared after I accidentally deleted the two‑factor authentication app from my phone, and since then I suspect that this might be the cause of my access issue. Since the beginning of this problem, I have tried to contact support but I have not received any response so far, and I do not know whether this situation is also linked to a recent update on the platform. Through this complaint, I kindly ask that my KYCPort account be restored and that I can regain normal access as soon as possible, or that an alternative solution be offered to me so that I can again connect securely.