I ordered a few items at Shein but didn't like the quality, how can I return them?

I placed an order with SHEIN on November 12, 2025, under the order number GSO1Q140S00TFG4, which included 4 bras. After receiving the items and trying them, I realized that I am not satisfied with the fabric and overall quality of the bras. They do not meet my expectations in terms of material and w...

On November 12, I placed an order on Shein for several bras. After the items arrived, I decided to return them because I didn’t like the fabric or the overall quality. When I submitted my return request through the app, I saw that Shein accepted the return but does not cover the shipping cost, meani...

I placed an order on SHEIN in October for a coat. However, without realizing it, a different jacket was ordered by the system. When the product arrived in Turkey and was delivered to my address, I did not accept it and the parcel was returned to the sender. My order number is GS014C13C003PS2. Altho...

On December 11, 2025, I received my Shein order, which included a sweatshirt and a t-shirt. My order number is GSO14A38S00X099. Unfortunately, the quality was far below my expectations—the fabric felt almost like plastic, and the items were made from extremely poor-quality material. For that reason,...

On October 2, 2025, I purchased a bag from Shein and decided to return it after it was delivered. However, during the return process, I was informed that the item had to be shipped internationally using the “self-sent” method. There was no mention of such a process or any extra shipping fee requirem...

I ordered a pair of 3XL pants from Shein, and they were delivered today to my address in Istanbul. My order number is GSO139473000J2X. Although the size I ordered was sent, the pants are extremely oversized — completely different from what was described — and they don’t fit me at all. The size discr...

About a week ago, I placed an order on Shein totaling ₺3,000 for several blouses in different colors. The products were delivered, but since the sizes didn’t fit me, I decided to return them. I submitted a return request through the Shein app and carefully followed every step of the process. However...

On September 9, I returned a dress I purchased from SHEIN with the code GSO1WG63M00T08L. I sent the return through Pal Kargoist with tracking number PALTR0001961081YQ, which confirms that the item was delivered. I had paid ₺632 for the dress. Despite the time that has passed, I have not yet received...

On June 7, 2025, I ordered a modest swimsuit (tesettür haşema) from Shein. However, due to an address issue, the order could not be delivered and was returned. Despite the return being confirmed, my refund of ₺1,906.43 has still not been processed. My order number is GSO1CC30C00051Q. The order was p...

I placed two separate orders on Shein and requested refunds for both. My order numbers are GSO1WP358004WCB and GSO1WP358004CYS. However, only one of the refunds has been processed, while the other has not. On May 3, 2024, I was expecting the refund of ₺2,063, but no payment was ever deposited into ...

I recently purchased three dresses from Shein, with a total listed price of ₺1,200. However, I was charged ₺1,800 in total due to what Shein claimed were high tax deductions, meaning I ended up paying ₺600 more than expected. When I decided to return the items, I was informed that the return shippin...

I shopped from SHEIN for the first time and ordered three different dresses (SKU: sz25061038638130823, sz25060972899427327, sz25033124891118890 – Order No: GSO1CD21200QQR0). However, the products I received were completely different from the models I ordered and the ones shown in the images. Due to ...

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I recently placed an order on Shein worth ₺2,000, but several of the items arrived with poor stitching and some were even damaged or broken. Naturally, I decided to return them. However, when I initiated the return process, I was shocked to see that I would be charged ₺800 in return shipping fees. ...

I had an allergic reaction to the items I received from SHEIN, and I tried to communicate with the agency, but they refused to assist me even though I sent them all the proof. Despite providing clear evidence of the harm and discomfort caused, their response was unacceptable. They asked me to return...

I ordered a dress from Shein, but the fit is completely off — the cut is way too loose and oversized, making it impossible to wear. I wanted to return it, but when I click the “Return” button in the app, it keeps redirecting me to irrelevant pages that have nothing to do with returns. Now I’m stuck...

I recently received my order from Shein, and I’m extremely disappointed. Several of the items I received were the wrong size, and some seem to be completely incorrect products — not what I ordered at all. On top of that, none of the items look like they did in the product photos. The fit, material, ...

I am absolutely outraged with SHEIN! Every single one of the 5 items I ordered was defective and poorly made. To make matters worse, the sizes were completely wrong. I paid ₺1,700 and received a package full of unusable junk. This is a total rip-off and a complete disappointment. When I tried to re...

I placed my first order on SHEIN, which included one dress and two pairs of sunglasses. Unfortunately, the experience has been a complete disappointment. The dress I received looks nothing like the one pictured on the website—it’s an entirely different design and quality. On top of that, there’s no ...

I ordered from Shein for the first time and received a very bad quality product, neither the shape nor the quality as in the picture. I wanted this jacket for its bottom cut, on the web it looked a little wider and that made it look nicer but in reality it came as a piece of fabric without even a li...

I placed an order on Shein worth €70, and after two months, they suddenly marked it as having a wrong address. This makes no sense because my address was correct when I placed the order. The bigger issue is that I no longer live in the same country, my phone number has changed, and even my card deta...

No response from customer service via email or chat. I am trying to return 2 dresses that are not in my orders. I cannot get any help to find them. How do I contact them to get help before the return time expires? I have tried email, chat and the contact form.

Following the steps outlined in their return policy, I sent three separate goods back to Shein not long ago. But just two of the goods were credited to my account when I got my refund. I got in touch with customer care very away, and they advised me to call the shipping firm. Two of the goods were r...

I ordered from Shein, and my package arrived in 9 days without any issues with the delivery time. However, when the courier arrived, I was unexpectedly asked to pay an additional ₺620 at the door. I felt compelled to pay without any explanation provided at the time. Upon opening the package, I disco...