If the quality of the items you bought from Shein dissatisfies you, you have a few options:
Start a Return: You have the option to return the items and get a complete refund. You can ask for a return under Shein's return policy within 15 days of the delivery date.
Request a Partial Refund: You can ask for a partial refund if the goods aren't defective but their quality is disappointing. If the products are of poor quality or significantly different from the product images, Shein might offer a partial refund, It’s not an official offering but you may suggest it yourself if a return is not an option. Whatever you decide, after receiving your package, Shein will handle your request for a return, exchange, or refund within 7 to 15 business days. By visiting Xolvie, you can read the comments of people who have common problems with you and share your own process.
Related Complaints
SHEIN Unable To Refund When I Sent Them Back Exactly What They Sent Me
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Urgent: SHEIN Refund Still Outstanding After Two Weeks

I placed an order with Shein on 24 July from Sydney, Australia, which included several dresses, a jacket and a tee. When... I tried the items on, the dresses were too long and some were too small in the chest area, the tee was tight in the shoulder area, and the jacket was a bit too big, so I decided t...
Shein Storage Bag Arrived Damaged

I ordered a storage bag from Shein, which was delivered to me by the local post courier on 20/08/2026. When I received t...he product, I noticed that one of the handles was broken. Because of the broken handle, the storage bag is not usable as intended and I am disappointed that such a defective item w...

SHEIN Return Still Processing With No Refund
I placed an order from Shein on June 15, 2026 that included a romper, shorts and jeans. When the order arrived in Tallah...assee, FL, all of the items turned out to be too small, so I decided to return them. I followed Shein’s return instructions and dropped the package off at the post office. Accordin...
Need To Return Dresses - I Am Getting NO HELP From Shein

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Shein Men’s Gold and Silver Crown Too Small, Requesting Refund

I recently ordered a men’s gold and silver crown from Shein last Tuesday and received it yesterday. When I tried it on, ...I saw that it is too small and does not fit properly, so I cannot use it as intended. I have not been able to reach Shein customer service about this issue, so I am writing this co...
Shein Sent Defective Shoes That Fell Apart After Delivery
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Shein Denied Refund Claiming Returned Pillowcases Did Not Match

I ordered a set of four pillowcases from Shein in June, with order number GSO17564R00MG6W and item SKU sf240909154220358...0. The product was supposed to be a pink milk velvet pillowcase set, size 50–75, but what I received was purple instead of the pink color I wanted. The order was delivered to me in...
Shein Provided Return Label but No Way to Return Heavy Item
I am writing regarding a rotating shoe rack I purchased from Shein around a month ago, which I have been trying to retur...n without success. The product is still unopened and has just been standing in my home, as I no longer want it. I arranged a prepaid return label that cost me £5, but when I receiv...
Shein Refuses Home Pickup Despite My Age and Mobility Limitations

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Shein Refused Full Refund for Returned Phone and Offered Only Partial Credit

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Shein Return Policy Made Me Concerned About Payment Security
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SHEIN Refund Not Received

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Shein Return Process Is Broken, Wasted Hours And No Proper Support

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SHEIN Return Pickup Not Done But Order Marked Picked Up

I ordered a pair of jeans from Shein with order number EX0035348493, and I created a return request for this item on 18 ...February. However, despite the return request being active for more than a week, the delivery partner has repeatedly failed to pick up the product from my address in Jorhat, Na Ali...
Shein Return Stuck To Be Shipped - No Refund
On 9 February 2025, I placed an order with Shein South Africa for women’s trackpants, under order number 6021026639574. ...After receiving the item, I found that the size did not fit. I initiated a return, and the items were collected on 10 February. However, since that date, the return status in the s...
Shein Refuses to Refund Full $18 After Dress Return

About 7 days ago, I placed an order for a dress on Shein. Due to a size mismatch, I decided to return the item and submi...tted a return request today. However, even though I purchased the product for approximately $18 USD, the system shows the refund amount as only about $11 USD. When I contacted liv...
Shein Sent Items That Don’t Match What I Ordered
The items in my Shein order number 6331765552012, which I placed on January 2, 2026 and received on January 8, 2026, do ...not match what was shown on the website, both in terms of size and appearance. The sweater I ordered was delivered in a larger size than selected, the cardigan arrived in a differe...



Shein’s Fast-Fashion Model Exposed: Low Quality, No Transparency, High Waste

Hark, and attend most carefully to this Royal Admonition regarding the mercantile phenomenon known as Shein. We, by Our ...Sovereign Duty to speak truth, cannot in good conscience bestow a review of regal commendation. This enterprise, though a formidable engine of fast fashion, operates on a model We ...
SHEIN Order Quality Issues - No Free Return Label, Request For Refund

I placed an order with SHEIN on November 12, 2025, under the order number GSO1Q140S00TFG4, which included 4 bras. After ...receiving the items and trying them, I realized that I am not satisfied with the fabric and overall quality of the bras. They do not meet my expectations in terms of material and w...
Shein Won’t Cover Return Shipping to China, Making Returns Nearly Impossible

On November 12, I placed an order on Shein for several bras. After the items arrived, I decided to return them because I... didn’t like the fabric or the overall quality. When I submitted my return request through the app, I saw that Shein accepted the return but does not cover the shipping cost, meani...
SHEIN Customer Support Unresponsive After Return
I placed an order on SHEIN in October for a coat. However, without realizing it, a different jacket was ordered by the s...ystem. When the product arrived in Turkey and was delivered to my address, I did not accept it and the parcel was returned to the sender. My order number is GS014C13C003PS2. Altho...
Shein Return Policy Issue — Package Delivered by Cargox but Returns Not Accepted

On December 11, 2025, I received my Shein order, which included a sweatshirt and a t-shirt. My order number is GSO14A38S...00X099. Unfortunately, the quality was far below my expectations—the fabric felt almost like plastic, and the items were made from extremely poor-quality material. For that reason,...
Shein Didn’t Disclose Self-Sent Return Policy and Refused to Cover Shipping

On October 2, 2025, I purchased a bag from Shein and decided to return it after it was delivered. However, during the re...turn process, I was informed that the item had to be shipped internationally using the “self-sent” method. There was no mention of such a process or any extra shipping fee requirem...
