If the quality of the items you bought from Shein dissatisfies you, you have a few options:
Start a Return: You have the option to return the items and get a complete refund. You can ask for a return under Shein's return policy within 15 days of the delivery date.
Request a Partial Refund: You can ask for a partial refund if the goods aren't defective but their quality is disappointing. If the products are of poor quality or significantly different from the product images, Shein might offer a partial refund, It’s not an official offering but you may suggest it yourself if a return is not an option. Whatever you decide, after receiving your package, Shein will handle your request for a return, exchange, or refund within 7 to 15 business days. By visiting Xolvie, you can read the comments of people who have common problems with you and share your own process.
Related Complaints
SHEIN Return Problem With InPost Lockers, New Return Label Request

I ordered two jumpers and a pair of trousers from Shein under the order number GSO19C432000LRN and wanted to return them... via InPost. I am still within the return period. On 19.10.2026, I first tried to return the trousers, but the InPost locker assigned for that parcel did not open at all. After tha...
SHEIN Has Not Refunded My Returned Dress After More Than a Year
Approximately one year ago, I ordered a navy blue dress in size XL through the SHEIN app. Since the dress did not fit me..., I returned it from Van, Türkiye, via Aras Kargo within four to five days of receiving it. For a period of time, the app displayed the order details, return information, and the s...
SHEIN Delivered Wrong Adult Dress Instead Of Ordered Baby Clothes

I ordered baby dresses from the Shein website on 05/10/2026 using my husband’s account, with delivery in my name and to ...my correct address. Although the estimated delivery date was shown as 14 October, the parcel was delivered by courier on 06/10/2026, which already made me suspicious. When I opened...
SHEIN Nike Air Max Order Received as Non-Genuine Look-Alike Shoes

I ordered a pair of “Nike Air Max” style sneakers through the SHEIN app and received the package today in Camden, NJ. I ...paid more than 80 dollars with my debit card, expecting original branded Nike Air Max shoes. When I opened the package, I saw that the sneakers are not genuine Nike but only look‑a...

SHEIN Poor Customer Service And Cheap And Missing Products

On September 26, I received my Shein order to the USA with order number GSU1SR079000SQ0, for which I paid a total of 90....53. However, several items were missing from the delivery, including a blanket, two pairs of pants, a shirt and rings. In addition, the items I did receive were of very poor qualit...
SHEIN Unable To Refund When I Sent Them Back Exactly What They Sent Me
I ordered a bikini bottom from Shein with the order number GSO1S261W00MXB4. I did not like the product and decided to re...turn it. I created the return request last week and sent the bikini bottom back a couple of days after submitting the request. Shein confirmed that they received my return yesterda...
SHEIN Order 37331427210 Textiles Cause Severe Allergic Reaction in Infant and Parent

Due to the textile products in order number 37331427210, both my infant child and I are experiencing severe health issue...s. The products completely ruined our skin, triggering severe allergies, and my child is in immense pain. Diagnostic tests conducted according to the ISO 15189 standard identified...




Severe Allergic Reaction From Sheglam Cosmetics

I purchased the SHEGLAM Color Bloom Shimmer & Matte Collection Set Gel Cream Blush (Multicolor), order number 3733953752...4, from SHEIN and received it on August 3rd. I first used the product about 10 days after receiving it. Immediately after using the blush, I developed a severe allergic reaction on...

Urgent: SHEIN Refund Still Outstanding After Two Weeks

I placed an order with Shein on 24 July from Sydney, Australia, which included several dresses, a jacket and a tee. When... I tried the items on, the dresses were too long and some were too small in the chest area, the tee was tight in the shoulder area, and the jacket was a bit too big, so I decided t...
Shein Storage Bag Arrived Damaged

I ordered a storage bag from Shein, which was delivered to me by the local post courier on 20/08/2026. When I received t...he product, I noticed that one of the handles was broken. Because of the broken handle, the storage bag is not usable as intended and I am disappointed that such a defective item w...

SHEIN Return Still Processing With No Refund
I placed an order from Shein on June 15, 2026 that included a romper, shorts and jeans. When the order arrived in Tallah...assee, FL, all of the items turned out to be too small, so I decided to return them. I followed Shein’s return instructions and dropped the package off at the post office. Accordin...
Need To Return Dresses - I Am Getting NO HELP From Shein

I placed a Shein order that included 6 dresses on June 10 and received the package on June 22. On Shein’s site it clearl...y states that returns are free within 30 days of receiving the order, so I have been trying to return these dresses with a free return label as promised and well within the 30-day ...
Shein Men’s Gold and Silver Crown Too Small, Requesting Refund

I recently ordered a men’s gold and silver crown from Shein last Tuesday and received it yesterday. When I tried it on, ...I saw that it is too small and does not fit properly, so I cannot use it as intended. I have not been able to reach Shein customer service about this issue, so I am writing this co...
Shein Sent Defective Shoes That Fell Apart After Delivery
I bought a pair of shoes from Shein, model code GSU17F0500NM37, and they turned out to be extremely poor quality and com...pletely unwearable. The bottom seams are not properly sewn together, so the shoe is practically falling apart and cannot be used safely at all. I contacted Shein customer service a...
Shein Denied Refund Claiming Returned Pillowcases Did Not Match

I ordered a set of four pillowcases from Shein in June, with order number GSO17564R00MG6W and item SKU sf240909154220358...0. The product was supposed to be a pink milk velvet pillowcase set, size 50–75, but what I received was purple instead of the pink color I wanted. The order was delivered to me in...
Shein Provided Return Label but No Way to Return Heavy Item
I am writing regarding a rotating shoe rack I purchased from Shein around a month ago, which I have been trying to retur...n without success. The product is still unopened and has just been standing in my home, as I no longer want it. I arranged a prepaid return label that cost me £5, but when I receiv...
Shein Refuses Home Pickup Despite My Age and Mobility Limitations

I am 82 years old and live in Hebburn, Tyne and Wear, England. I recently placed two Shein orders, which arrived togethe...r in one parcel, as Shein confirmed it was acceptable to return them together. The parcel contains trousers, a skirt, sandals and other items. All of the items are unused, still ha...
Shein Refused Full Refund for Returned Phone and Offered Only Partial Credit

I ordered a mobile phone from Shein.co.uk on 14 May, to be delivered to Southampton, Hampshire. The phone cost £70. When... it arrived, it was extremely slow and not working as expected, so after trying it for a very short time, I decided it was not acceptable. I returned the phone on 5 June, packed ca...
Shein Return Policy Made Me Concerned About Payment Security
I ordered three clothing items from Shein last week, but they are not true to size, and I do not like how they fit, so I... decided to return them and request a refund. When I contacted Shein to arrange the return, I was surprised and concerned that I was asked to provide my credit card number. I find ...
SHEIN Refund Not Received

I placed an order on SHEIN for an “Amyenjoylife Modern Philippine Style Butterfly Sleeve Women’s Spring/Summer Lace Puff... Sleeve Short Cardigan Shawl, Champagne Top” in Champagne, size M, for $19.00 under order number GSU1XA16100МAРC I on April 10, 2026. I am requesting a refund due to a size issue w...
Shein Return Process Is Broken, Wasted Hours And No Proper Support

I am 73 years old and have spent almost three hours trying to make returns on Shein, and your customer service is basica...lly non-existent. I have several items across four different orders that I want to return, and I only want a refund for four of the twelve items, but the whole process has been a c...
SHEIN Return Pickup Not Done But Order Marked Picked Up

I ordered a pair of jeans from Shein with order number EX0035348493, and I created a return request for this item on 18 ...February. However, despite the return request being active for more than a week, the delivery partner has repeatedly failed to pick up the product from my address in Jorhat, Na Ali...
Shein Return Stuck To Be Shipped - No Refund
On 9 February 2025, I placed an order with Shein South Africa for women’s trackpants, under order number 6021026639574. ...After receiving the item, I found that the size did not fit. I initiated a return, and the items were collected on 10 February. However, since that date, the return status in the s...
Shein Refuses to Refund Full $18 After Dress Return

About 7 days ago, I placed an order for a dress on Shein. Due to a size mismatch, I decided to return the item and submi...tted a return request today. However, even though I purchased the product for approximately $18 USD, the system shows the refund amount as only about $11 USD. When I contacted liv...
Shein Sent Items That Don’t Match What I Ordered
The items in my Shein order number 6331765552012, which I placed on January 2, 2026 and received on January 8, 2026, do ...not match what was shown on the website, both in terms of size and appearance. The sweater I ordered was delivered in a larger size than selected, the cardigan arrived in a differe...



