SHEIN Customer Support Unresponsive After Return

On July 20, 2025, I ordered a trench coat from Shein (Order Code: GSO1C912X002RN1). It has now been over a month, and I still have not received my order. Shein’s email updates state that the item was delivered but could not be handed over because I was not at home, and they advised me to contact the...

I shopped from SHEIN for the first time and ordered three different dresses (SKU: sz25061038638130823, sz25060972899427327, sz25033124891118890 – Order No: GSO1CD21200QQR0). However, the products I received were completely different from the models I ordered and the ones shown in the images. Due to ...

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On November 7, 2025, I placed order number PALTR0003209838YQ on SHEIN for delivery to a Merkez/Şırnak address. Although the order appears in the system as delivered, I never received the package. Because the order is shown as delivered despite no delivery being made, I have been left at a disadvanta...

On June 7, 2025, I ordered a modest swimsuit (tesettür haşema) from Shein. However, due to an address issue, the order could not be delivered and was returned. Despite the return being confirmed, my refund of ₺1,906.43 has still not been processed. My order number is GSO1CC30C00051Q. The order was p...

My order from SHEIN is marked as delivered, but I never received the product. I’ve filed multiple complaints, but I haven’t received any response. The Turkish language support on the SHEIN website is inadequate, making it difficult to get any explanation. I’ve already paid for the item, but it hasn’...