I purchased a Dyson Big Ball Absolute 2 vacuum cleaner from the Dyson store on Trendyol on 13.02.2026, and the product was delivered to me on 16.03.2026. On 17.03.2026, while using the device in a normal and careful way, the end of the telescopic connection pipe came off from its place and the vacuum cleaner pipe remained in my hand. In my opinion this clearly indicates a defective and problematic product. After this incident, I contacted Dyson/Trendyol customer service and requested a product replacement, but my request was rejected on the grounds of “user error”. I absolutely do not accept this explanation, because it is not reasonable for such a part to break or come off with normal household use in such a short time, just one day after delivery. I request that my product, which I believe to be defective, be replaced with a new and intact one as soon as possible, or that a proper solution be provided in my favor. I kindly ask for this situation to be re-evaluated and for my grievance to be resolved.
I purchased a Dyson Big Ball Absolute 2 vacuum cleaner from the Dyson store on Trendyol on 12.03.2026. During only the second time I used the device, the white part inside the pipe cracked and the pipe came off in my hand, which I find completely unacceptable for such a new and supposedly high-quali...
I purchased a Dyson Big Ball Allergy 2 vacuum cleaner through Trendyol, and within just a short period of use, I encountered serious durability issues with its parts. A few months ago, the cleaning head broke, forcing me to buy a replacement part for 3.500₺. Now, the pipe has also broken, leaving th...
On October 2, 2025, I purchased the Dyson V15 Detect Absolute vacuum cleaner through Trendyol, sold by Media Markt. On the day I received it, the device would work intermittently — the power kept cutting out, the light flickered, and eventually it stopped working altogether. I immediately contacted ...
On October 10, 2025, I sent my Dyson Big Ball Absolute vacuum cleaner, which is still under warranty, to Dyson’s official service center due to a cable retraction mechanism malfunction. However, the vacuum I sent in for a simple repair was returned to me in much worse condition and completely unusab...
The Dyson Wash G1 product I purchased from the official Dyson seller on Trendyol on August 5, 2025, turned out to be defective from the very first day. While using the product, water leaks from the sides, and when I stop, it releases the accumulated water onto the floor. This issue occurs during eve...
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