I used Imile for a courier delivery in South Africa, and my package was lost. The seller, SHEIN, has already refunded me... for the lost items, but I have still not received my delivery fee refund of approximately 820–850. Imile confirmed by email that they would process this refund and asked me to sen
Today at around 1:30 pm I contacted the Imile delivery driver assigned to pick up my Carrefour online shipment. I called... him on his mobile number +971 54 990 8***, and he told me that he was coming to collect the shipment, but he never arrived and the pickup was not done. Because of this, my shipmen
I am writing to report a serious delay and mishandling of my shipment with iMile, with order number 6071726265893, which... contains “Oo9417 941716 59 Men’s Sunglasses.” According to the tracking information, the package has been held in the Yanbu center since 22 July 2026 and has still not been delive
I placed an order on YesStyle on 13 June 2026 for several cosmetic products (KUMANO COSME - Salon Link Amino Treatment D...amage Repair [300g], Anua - PDRN Hyaluronic Acid 100 Moisturizing Cream [60 ml] and Dr.Reju-All - Advanced PDRN Rejuvenating Cream [20 ml]), under order/tracking number 60613265103
I placed a Shein order on 31 May 2026, with an estimated delivery date between 10 and 17 June 2026 to Johannesburg. Desp...ite this promised timeframe, I still have not received any of my parcels. Throughout this period, the tracking status continued to show “in active transit,” so I kept waiting for t
I am writing to complain about the repeated delivery problems I have experi...enced with Imile despite my address being very clear. My correct address is
I placed an order from Shein to be delivered to Lebanon, and the shipment is being handled by iMile. According to the tr...acking information, my package arrived at Riyadh Airport on 8 April and has been stuck there for more than nine days with no further tracking updates or movement. The shipment is s
"Thanks to SHEIN, but they need to choose their couriers more carefully."
I placed an order from Shein to be delivered by iMile to Gingindlovu, Kwa-Zulu Natal, South Africa. On Thursday, 5 March... 2026, I received a WhatsApp notification from iMile stating that my package was out for delivery. However, more than a week has passed since that message and nothing has been deli
I placed an order with Shein that included, among other items, a dress. The parcel was delivered to me by iMile on 06/12.../2025, and when I received it the box was broken and one item, the dress, was missing from inside. I immediately contacted Shein customer service to explain that the box had arrive
I placed a Shein order on 6 February for a total of R2100, and the delivery was assigned to iMile to be delivered to me ...in Cape Town, South Africa. The parcel was supposed to be delivered yesterday, but I have not received it and there have been no proper updates on the tracking since then. Despite
I placed and paid for AliExpress order number 3065757753360776 on 5 December 2025 for a set of magic collectible cards, ...to be delivered by iMile to my address in San Martino in Strada (LO), 268**, Italy. According to the iMile tracking number IM06010000006775, the parcel is marked as “delivered and
I placed an order for a dress from Kylie and Marli on 11 January, to be delivered to my address in Geelong, Victoria, Au...stralia. The tracking now shows the parcel as delivered, but I have not received the dress. When I contacted Kylie and Marli about the issue, I was told to get in touch with the de
I placed an order on Temu to be delivered to my address with IMILE tracking number 6120625983829. The shipment was expec...ted from 3 December and the system shows that it was delivered on 4 January, but I have never received this package at my address. Despite the status saying “delivered”, no package
I am writing regarding a delivery with iMile to Naples, Italy, which has not been completed for about one month. The shi...pment with tracking number 6121625930266 has still not been delivered, even though there have been fake delivery attempts recorded in the system. Despite these status updates, I ha
I placed an order from SHEIN under the order number GSH1QD11A00N30R, which was handed over to Imile for delivery with tr...acking number 6121225354534. The parcel was first rescheduled on 17 December, and since then, Imile has kept rescheduling the delivery for no clear reason. It has now been about tw
I am filing a complaint about an undelivered courier shipment with Imile. My parcel, with tracking number 6112625854263,... was supposed to be delivered to me in South Africa, but it has still not arrived. When I track the parcel, the system shows that the package has successfully passed the recent pro
I placed an order for clothes to be delivered to Kraaifontein, Cape Town, with delivery expected on the 15th and again t...oday. Instead of receiving my parcel, I got a message from Imile saying the driver could not find me, even though I was available and waiting for the delivery. This situation has l
I placed an order from Shein with order number GSH1QS18000MMQQ, to be delivered to Dubai. The delivery was initially sch...eduled for 7 December, then it was rescheduled to 10 December, then again to 11 December, and I still have not received my package. I am really tired of waiting and the constant da
I placed an order from Shein to be delivered to 9 Halcey Cl, Cannington, Australia, under order number 6120225128744. Th...e order contained clothes, earrings, a wig, and wig accessories. However, the tracking shows that the parcel was delivered yesterday to the wrong address, specifically to 9A Halsey
I placed an order for a watch from 6th Street, to be delivered by iMile to Dubai, Cinemacity Fountainview, with a promis...ed delivery date of 3rd of December. As of today, the parcel has still not been delivered, and this delay and the way the delivery attempts have been handled have caused me a very
"Thanks for your immediate action and assistance in solving the problem."
My wife's parcel was not received, and iMile tracking says the driver had an accident on 11/11/2025 and again on 14/11/2...025. The tracking number is 3781054693848. Her name is Vivienne B***, and the delivery address is 157/3 Cashel Street, Pasadena 50**. Please call 0402852*** or 0409071***, or arran
My package was marked as delivered with a photo, but I didn’t receive anything. I was at home all day, and the iMile del...ivery driver didn’t bother to call me before dropping the item on the porch. Now I can’t find my package, and it’s missing. The delivery driver is the cause of this problem. I want
iMile is a global logistics and courier company specializing in e-commerce delivery and last-mile shipping services. Founded in 2017 and headquartered in Dubai, the company operates across multiple countries in the Middle East, Asia, Africa, and Latin America. iMile focuses on cross-border logistics, express shipping, and e-commerce fulfillment solutions.
Customer Support Email: [email protected]
Customer Support Phone: +971 58 956 0844
iMile operates in the logistics, courier, and e-commerce delivery industry. The company provides shipping and fulfillment solutions for businesses and online marketplaces through technology-driven logistics services.
User sentiment toward iMile is largely negative. Complaints commonly focus on delayed deliveries, poor communication, customer service responsiveness, and parcel handling issues.
If you’ve experienced issues with iMile, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
