On November 12, I placed an order on Shein for several bras. After the items arrived, I decided to return them because I didn’t like the fabric or the overall quality. When I submitted my return request through the app, I saw that Shein accepted the return but does not cover the shipping cost, meaning I would have to send the package back using any shipping company at my own expense.
When I went to a shipping branch and said I wanted to return a package to China, they couldn’t even provide a clear price. They told me they would need to check with their main office, and that shipping a package internationally to China could cost several thousand TL. In other words, because Shein does not offer free return shipping, I cannot realistically return the items I didn’t like, and the products are now stuck with me.
When I spoke with customer service and live support, they only said they were sorry and that this was their policy, but they offered no solution. Meanwhile, Temu—another company that ships from China—provides free returns, yet Shein refuses to cover any shipping cost, which is extremely unfair to customers. Since I cannot return products I’m not satisfied with at a reasonable cost, I no longer plan to shop from Shein and would not recommend it to others.
I request that Shein revise its return process to cover at least a reasonable portion of the shipping fee, or ideally offer free returns, and that my grievance be resolved.
About a week ago, I placed an order on Shein totaling ₺3,000 for several blouses in different colors. The products were delivered, but since the sizes didn’t fit me, I decided to return them. I submitted a return request through the Shein app and carefully followed every step of the process. However...
I recently placed an order on Shein worth ₺2,000, but several of the items arrived with poor stitching and some were even damaged or broken. Naturally, I decided to return them. However, when I initiated the return process, I was shocked to see that I would be charged ₺800 in return shipping fees. ...
I placed an order with SHEIN on November 12, 2025, under the order number GSO1Q140S00TFG4, which included 4 bras. After receiving the items and trying them, I realized that I am not satisfied with the fabric and overall quality of the bras. They do not meet my expectations in terms of material and w...
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On October 3, I made an online purchase on Shein from the clothing and accessories category, spending a total of 1,250 TL. Around two months have passed and my order still hasn’t arrived, and I have no information about where the parcel is. A few days ago, I discovered that the shipment of my order...
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