On July 25, I placed an order for a perfume on Joom. In my order confirmation email, my order reference number appears a...s 1xqyd39g, and my Klarna reference number is jtwzqntl. The transaction went through successfully, and the first installment was charged via Klarna. The perfume was scheduled to b
On June 28, I purchased a pair of shoes on Joom under order number 384Q6MGN, paying a total of €103 (€98 for the item + ...€5 for shipping). Although over a month has passed, my product has still not arrived, and there has been no progress in the shipping process. Even though I submitted a refund requ
"Köszönöm"
On March 15, I placed order number 64914350 on Joom. I made a payment of 2.61 via my debit card. Even though a significa...nt amount of time has passed, my product has not arrived, nor has any refund been issued to me. I tried to reach Joom customer service through the app and other channels, but I co
I placed an order with Joom from Ireland on 11 May at 18:47 through the Joom website, which then directed me to the Joom... app. I purchased a pair of Loslandifin women's pumps, light blue, UK size 40, for a total of €26.01 including a 10% discount and postage, with a promised delivery time of 8–10 bus
I purchased a car head unit from Joom and received it on 8 May at my address in Ormsby St Margaret, Great Yarmouth. The ...product was advertised as “plug and play” but it arrived with the wrong wires, so I cannot even connect or use the device as intended. After noticing the issue, I contacted the sel
On December 27, 2025, I placed an order on Joom for an “Adidas Originals Adicolor Reversible Jacket Three Stripes Color ...Block Hooded Long Sleeve Jacket Men Jacket Black HZ069,” with order number WDLPWV38, to be delivered to Yoqneam Illit, Haifa, Israel. According to the information in the app, the o
I purchased a DP-666 TEF6686 Radio DSP Full Band Portable Radio with LCD Display High Sensitivity DSP Receiver from Joom..., but when the package arrived on 26 March 2026, only the antenna was delivered and there was no radio in the box. I ordered a complete radio receiver and did not receive the main
I placed an order for herbs on Joom with order number 67Y87M72 and tracking number SYES010328081, to be delivered to my ...address in Barcelona, Spain. The shipment was marked as delivered about a week ago, but I have never received the package. Despite the tracking status showing as delivered, nothing
On December 30, 2025, I placed an order on Joom for a product titled “MAGICLIGHT LED Lámpara de libro Ayuda para leer Lu...z de libro Lámpara de lectura Marcapáginas Ajustable,” with order number 67YWEX8P. The order was paid the same day for a total amount of 15,90 €. At the time of purchase, the promi
The Lightview reading glasses we ordered from Joom on November 17 were delivered on November 25. However, when we opened... the package and tried the product, we noticed that one of the built-in lights was not working, and the prescription strength was much higher than what we needed. We wanted to subm
Joom order No. JVX68EXP was received and never refunded despite several requests. Please refund me quickly or I will rep...ort the site as fraudulent. A quick response is expected. I have received no replies to my emails, and you are not issuing the refund. I will return to shopping with other sites be
Dear Joom Customer Service, I’m writing here because no one from customer service has responded to me since 13.07.25, wh...en I was told it would take 10 days to receive an invoice showing that I paid the VAT. Since then, it seems I’ve been blocked, as I’ve kept trying to contact customer service with
I recently placed an order on Joom worth around ₺4000, and I’m very confused about whether I’ll be charged additional cu...stoms fees or taxes when the package arrives. The app only shows the item prices in my cart, but it doesn’t clearly say whether the customs duties are already included in the total
I ordered the Joom kitchen cutlery holder listed under product code G56NME56, which was advertised as a wall-mounted sta...inless steel utensil rack with hooks and rust-resistant features. However, the item I received is completely different from what was shown online. The product listing promised a sl
On March 30, I placed an order on Joom for a men’s wristwatch as a gift for my husband. About two weeks later, I receive...d an email notification stating that the order had shipped. However, since then, I haven’t been able to track the shipment or get any reliable updates. Every time I click the prov
I placed an order on Joom and received a message today saying the package was returned and a refund process had started.... However, no one ever came to my address, no delivery attempt was made, and I was never contacted by a courier. How is this possible? What’s even more frustrating is that I receiv
I placed an order on Joom.com nearly a month ago, and my product still hasn’t arrived. To make matters worse, I was info...rmed that if it doesn’t arrive by February 10, they will initiate a refund. Why should I have to wait until February 10 for a refund? This is completely unacceptable. I expected p
I bought a lot of things from your Joom sales site. The item I ordered was delivered with a different order number. Desp...ite explaining the situation to the Joom support team with pictures, they neither delivered the product I ordered nor refunded my money. To top it all off, they're blaming me for t
I fell for a scam on Joom, buying faulty goods, but I couldn't get anyone to understand my problem. The customer service... reps literally asked for a video to prove the product's flaws, making a mockery out of it. I provided the evidence in a supplementary video. If a transport cart topples on a strai
I bought a thermos for 314 TL from "joom.com" on June 2, 2023, but after it arrived at the Dongguan distribution area, i...t never went anywhere else. They said they couldn't cancel the order because they already gave the product to the shipping company. I got a message saying I have to wait until Augu
Joom is an international e-commerce marketplace launched in 2016 that connects consumers with sellers offering products across categories such as electronics, fashion, beauty, home goods, and accessories. The platform is operated by Joom Group and primarily focuses on cross-border online shopping through mobile apps and web services.
Joom operates in the international e-commerce and online marketplace industry. The platform allows global sellers to offer products directly to consumers, often through cross-border shipping and marketplace-based logistics.
User sentiment toward Joom is mixed to negative, with many complaints focusing on shipping delays, product quality issues, refund disputes, and customer support responsiveness.
If you’ve experienced issues with Joom, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
