I placed an order for herbs on Joom with order number 67Y87M72 and tracking number SYES010328081, to be delivered to my address in Barcelona, Spain. The shipment was marked as delivered about a week ago, but I have never received the package. Despite the tracking status showing as delivered, nothing...
On December 30, 2025, I placed an order on Joom for a product titled “MAGICLIGHT LED Lámpara de libro Ayuda para leer Luz de libro Lámpara de lectura Marcapáginas Ajustable,” with order number 67YWEX8P. The order was paid the same day for a total amount of 15,90 €. At the time of purchase, the promi...
The Lightview reading glasses we ordered from Joom on November 17 were delivered on November 25. However, when we opened the package and tried the product, we noticed that one of the built-in lights was not working, and the prescription strength was much higher than what we needed. We wanted to subm...
Joom order No. JVX68EXP was received and never refunded despite several requests. Please refund me quickly or I will report the site as fraudulent. A quick response is expected. I have received no replies to my emails, and you are not issuing the refund. I will return to shopping with other sites be...
Dear Joom Customer Service, I’m writing here because no one from customer service has responded to me since 13.07.25, when I was told it would take 10 days to receive an invoice showing that I paid the VAT. Since then, it seems I’ve been blocked, as I’ve kept trying to contact customer service with ...
I recently placed an order on Joom worth around ₺4000, and I’m very confused about whether I’ll be charged additional customs fees or taxes when the package arrives. The app only shows the item prices in my cart, but it doesn’t clearly say whether the customs duties are already included in the total...
I ordered the Joom kitchen cutlery holder listed under product code G56NME56, which was advertised as a wall-mounted stainless steel utensil rack with hooks and rust-resistant features. However, the item I received is completely different from what was shown online. The product listing promised a sl...
On March 30, I placed an order on Joom for a men’s wristwatch as a gift for my husband. About two weeks later, I received an email notification stating that the order had shipped. However, since then, I haven’t been able to track the shipment or get any reliable updates. Every time I click the prov...
I placed an order on Joom and received a message today saying the package was returned and a refund process had started. However, no one ever came to my address, no delivery attempt was made, and I was never contacted by a courier. How is this possible? What’s even more frustrating is that I receiv...
I placed an order on Joom.com nearly a month ago, and my product still hasn’t arrived. To make matters worse, I was informed that if it doesn’t arrive by February 10, they will initiate a refund. Why should I have to wait until February 10 for a refund? This is completely unacceptable. I expected p...
I bought a lot of things from your Joom sales site. The item I ordered was delivered with a different order number. Despite explaining the situation to the Joom support team with pictures, they neither delivered the product I ordered nor refunded my money. To top it all off, they're blaming me for t...
I fell for a scam on Joom, buying faulty goods, but I couldn't get anyone to understand my problem. The customer service reps literally asked for a video to prove the product's flaws, making a mockery out of it. I provided the evidence in a supplementary video. If a transport cart topples on a strai...
I bought a thermos for 314 TL from "joom.com" on June 2, 2023, but after it arrived at the Dongguan distribution area, it never went anywhere else. They said they couldn't cancel the order because they already gave the product to the shipping company. I got a message saying I have to wait until Augu...
I recently ordered a product from Joom, only to discover that it was missing a charging adapter, which was not included in the package. Despite the fact that I provided photos and videos as evidence, they dismissed my claims. I even bought a scale to demonstrate the missing parts, determined to prov...
