I placed my first order on SHEIN, which included one dress and two pairs of sunglasses. Unfortunately, the experience has been a complete disappointment. The dress I received looks nothing like the one pictured on the website—it’s an entirely different design and quality. On top of that, there’s no clear guidance on how or where to return the item. I searched the app and the site, but there’s no straightforward information on which courier to use or where to send the return.
To make things worse, I also found out that the sunglasses I received—cheap-looking plastic ones—are supposedly non-returnable. That’s unacceptable. If an item doesn’t match the promised quality or photos, it should be eligible for return.
SHEIN, I demand that you clarify the return process immediately and accept the return of all items from my order. This is not how a first-time customer should be treated. If this is how your service works, I won’t be shopping with you again—and I’ll be sure to warn others too.
I shopped from SHEIN for the first time and ordered three different dresses (SKU: sz25061038638130823, sz25060972899427327, sz25033124891118890 – Order No: GSO1CD21200QQR0). However, the products I received were completely different from the models I ordered and the ones shown in the images. Due to ...
I am absolutely outraged with SHEIN! I ordered a dress through their app, but then decided it wasn't right for me and canceled the order. However, despite entering my card details for the purchase, it's been nearly two weeks since I canceled, and my money has not been refunded! This is completely un...
I recently received my order from Shein, and I’m extremely disappointed. Several of the items I received were the wrong size, and some seem to be completely incorrect products — not what I ordered at all. On top of that, none of the items look like they did in the product photos. The fit, material, ...
I ordered a dress from the Shein app, but despite waiting for two full months, the product was never delivered to me. Every time I contacted customer service, they only responded with vague answers like “It will arrive soon,” but no concrete action was taken, and the package never reached me. Out o...
I ordered a dress from Shein, but the fit is completely off — the cut is way too loose and oversized, making it impossible to wear. I wanted to return it, but when I click the “Return” button in the app, it keeps redirecting me to irrelevant pages that have nothing to do with returns. Now I’m stuck...
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