The door of my one-year-old Samsung dryer won't open after a cycle. It seems to be jammed or the latch isn't releasing as it should. How can I fix this issue?

I purchased the Samsung DV90BB5245AEAH 01 model dryer from Media Markt's online store on January 18, 2024. I've been noticing minor wear and tear on my clothes since day one, but last night, a cotton garment in the cotton cycle suffered significant damage. I regularly maintain the machine and clean ...

On October 5, 2025, I purchased a Samsung DW60dg540FWQTR dishwasher. On the day of installation, the service team identified a defect in the upper rack. Since that day, the issue has never been resolved, and the rack still doesn’t fit properly. Samsung’s technical service has visited at least three ...

In February 2024, we purchased a refrigerator (model RB44TS134WW) from Bodrum 5M Migros for our mother. This was our first experience with a Samsung product. Unfortunately, the product has proven to be extremely disappointing, both in terms of quality and customer service. In August, during one of t...

I am extremely disappointed with the service I have received regarding my Samsung refrigerator in Turkey. My fridge stopped working last week and was no longer cooling. I immediately contacted Samsung, but it took three days for a technician to come. When they arrived, they were unsure of the issue ...

My Samsung WW10H9610EW/AH Crystal Blue washing machine has been out of order for 13 days. I contacted ABC Service in Bursa, and they said a part needed to be replaced, which I agreed to. However, even after the part was changed, my machine is still faulty, and I can no longer reach the service cente...

Samsung is not as serious as its ads and store branding suggest. On August 3rd, I bought a dishwasher from a Samsung store. I was told that delivery and installation would take place on August 6th. However, the service team called on the installation day and tried to postpone it to August 7th. After...

About a week ago, my Samsung Ecodrive washing machine started tripping the circuit breaker. I tried plugging it into different outlets, but the issue persists—it only trips the breaker when the machine is running, especially during the water intake phase. None of my other electrical appliances have ...

Even though I recently bought a Samsung washing machine, a piece of the round rubber inside the door tore off. The machine is barely two months old, and since we were on vacation, it was only used about 10 times. The installation team argued with us, complaining of back pain and asking us to stack t...

Dear Samsung Team, I purchased a Samsung brand dryer, and I have been waiting for it to be installed since the 28th of this month. The service team calls me and says they will arrive at 11:00 AM — yet no one shows up. Then they claim they will come at 1:00 PM — again, no one shows up. When I try to ...

I purchased a Samsung dryer, and right out of the box, I noticed a serious flaw—the door doesn’t fully close. There’s a visible gap where the hatch fails to seal completely. I contacted Samsung support, and a technician came to inspect the issue. Shockingly, they told me that a 3mm gap is “normal” a...

I’m beyond frustrated with the Samsung dryer I purchased at the end of 2021. It first broke down in 2023, and despite filing a complaint back then, no real solution was ever offered. Now, as of late May 2025, the dryer has completely stopped functioning—it no longer dries clothes at all. I submitted...

I bought a brand-new Samsung WW90T4020CE 9 kg washing machine, and less than a year later, the rubber door gasket tore—which should never happen with such a new appliance. When I contacted customer service, they told me that torn gaskets aren't covered under warranty and blamed it on “user error,” s...

I purchased several home appliances from the Samsung Optimum Outlet Store: a 75" TV, washing machine, dishwasher, refrigerator, oven, stovetop, and a dryer. I was also planning to get an air conditioner, and was informed there was a promotion offering a free air conditioner when buying four white go...

3 years ago, unfortunately, I bought all my white goods from Samsung. The refrigerator started to cool, we called the service and created a record, they said it would come the next day. They kept me waiting until the end of the day and said the record was not visible, and as a result of waiting for ...

I use Samsung Galaxy Fold phones. However, the internal screen of the device was scratched due to a problem. When I sent it to warranty, I was charged a fee. It’s frustrating that a premium device like this comes with such poor after-sales support. I think device-related malfunctions are no longer c...

I bought a Samsung washer dryer, expecting quality and reliability—but all I’ve gotten is repeated frustration. After serious issues with the first machine, I was issued a replacement of the exact same model. Sadly, the same problems continued with the new unit too. The new machine has already requ...

Since I trust Samsung's quality, we bought all the white goods for our new home from Samsung. Stove, Refrigerator, Dishwasher, Washing Machine, Vacuum Cleaner, Clothes Dryer. We have separate complaints about each one. The refrigerator looks like it was made in a local blacksmith, the stove is the s...

I purchased a Samsung washing machine with a 6-year extended warranty by paying extra, but rust has started to appear in a straight line just below the detergent compartment. When I called the service for the rust issue, they blamed it on user error in their report. Before this, I used a Regal washi...

I purchased a Samsung dryer on September 15, 2024, and it hasn’t worked properly since installation. Despite contacting Samsung service multiple times, no action has been taken to resolve the issue. The dryer simply doesn’t dry clothes. Initially, customer service promised a replacement but kept de...

I bought a Samsung dryer just 2.5 months ago, and unfortunately, it stopped working in such a short time. I contacted the headquarters, and they told me that instead of giving me a new product, they would just fix the faulty one, referring to their customer satisfaction policy. I'm disappointed with...

The Samsung 9kg Washer Dryer I bought in Turkey in 2017 suddenly stopped working, even though it comes with a 10-year inverter warranty. When I called for service, they came and told me it was a main board failure. Brace yourself: they quoted ₺9,600 for the replacement! Is it normal for a machine to...

As a Samsung customer, I want to highlight an issue I encountered that might also affect you. I'm having an issue with my Samsung fridge. Even though the fridge is still under warranty and has been fixed for the same problem four times, I was informed that the fifth repair wouldn't be covered and th...

I'm very dissatisfied with the service I've received. I had a very bad experience with a repair service for my fridge. Not only did they fail to fix it, but they also tried to convince me to pay for a replacement instead. This situation seems quite unjust, particularly considering their refusal to r...