Samsung Quoted ₺9,600 to Fix My 9kg Washer Dryer Despite 10-Year Warranty
The Samsung 9kg Washer Dryer I bought in Turkey in 2017 suddenly stopped working, even though it comes with a 10-year inverter warranty. When I called for service, they came and told me it was a main board failure. Brace yourself: they quoted ₺9,600 for the replacement! Is it normal for a machine to suffer 70% damage in its 7th year without any user fault? Is the cost of this part some kind of joke? Samsung is selling brand new machines for ₺15,000, yet the repair cost is unreasonably high. How is this fair to the consumer? It feels like a misleading, forcing us to replace broken items with brand new ones due to such outrageous service fees. We trusted the Samsung brand when we made this purchase, and now I deeply regret it. Even the no-name machine I bought for my mother 10 years ago is still running perfectly. Please resolve this issue and remedy my situation!
Haha, very funny. They called. They've offered a discount. They say, pay 7200 lira and we'll fix it. God bless them. You trust the Samsung brand and buy a product for at least twice the market price. A part like the motherboard, which the consumer has no involvement with, breaks down (which means the lifespan of Samsung's digital-based appliances is at most 7 years). Then they turn around and tell you that it doesn't have to be your fault. Your warranty has expired. If you don't pay 7200 lira, we can't solve it. There are brand new machines on the market for that price. If the lifespan of the Samsung brand is also 7 years, why should the consumer choose you? Especially if you're not standing behind this malfunction? Why don't you ask yourself this question? I will escalate this issue. I'll take it up to your global company.
