5
Resolved

Samsung Washer-Dryer Smells and Broke After Service

Bülent
Samsung
December 3, 2024 8:27 PM22
Bülent's Thank You Message
“Dear Samsung Customer Service, After I reported the problem, they called every day to follow up on the situation and resolved our issue. We thank the Samsung Customer Solution Center for their attention.”

I contacted Samsung service due to a bad odor coming from my washer-dryer. The technician performed a cleaning, but after the service, the machine stopped working entirely. When I called the service again, I was told the repair would cost ₺12,470!

How can a perfectly functional machine break after a routine service, and why should I have to pay for it? This is unacceptable. Instead of resolving my issue, Samsung made the situation worse and is now asking for a significant amount of money to fix their mistake.

I feel deeply frustrated and demand an urgent solution. Samsung, take responsibility for the damage caused by your service team and repair my machine at no cost!

Bülent
December 9, 2024 9:07 PM

Dear Samsung Customer Service, After I reported the problem, they called every day to follow up on the situation and resolved our issue. We thank the Samsung Customer Solution Center for their attention.

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