Samsung Washer-Dryer Smells and Broke After Service
I contacted Samsung service due to a bad odor coming from my washer-dryer. The technician performed a cleaning, but after the service, the machine stopped working entirely. When I called the service again, I was told the repair would cost ₺12,470!
How can a perfectly functional machine break after a routine service, and why should I have to pay for it? This is unacceptable. Instead of resolving my issue, Samsung made the situation worse and is now asking for a significant amount of money to fix their mistake.
I feel deeply frustrated and demand an urgent solution. Samsung, take responsibility for the damage caused by your service team and repair my machine at no cost!
Dear Samsung Customer Service, After I reported the problem, they called every day to follow up on the situation and resolved our issue. We thank the Samsung Customer Solution Center for their attention.
