Samsung Refused to Replace My Faulty Dryer and Offered Only a Repair
I bought a Samsung dryer just 2.5 months ago, and unfortunately, it stopped working in such a short time. I contacted the headquarters, and they told me that instead of giving me a new product, they would just fix the faulty one, referring to their customer satisfaction policy. I'm disappointed with Samsung for thinking I would just accept a repaired item after buying a brand-new product. It’s very frustrating to deal with a product that broke down so fast, and not having a good solution makes me doubt the brand. I thought I would get better service from a company like Samsung, and this experience has really made me reconsider buying from them again.
Dear Customer, We were unable to reach you because you did not share your contact information. You can reach our live support lines. Kind regards, Samsung Electronics Turkey
I have also provided my contact information. The device has been in service since November 18th. It arrived today, but the device was sent back to me with a different issue. The delivery people recorded a video and took it back. Additionally, the dust compartment of my device, which I sent in perfectly clean condition, came back full of dirt, and a photo of this was taken as well. How much longer will you continue to cause me problems? Please respond urgently.
