I'm very dissatisfied with the service I've received. I had a very bad experience with a repair service for my fridge. Not only did they fail to fix it, but they also tried to convince me to pay for a replacement instead. This situation seems quite unjust, particularly considering their refusal to reimburse the repair fee I had already paid. I am appalled by the lack of empathy and dismissive attitude displayed by customer service. They seemed completely indifferent to my situation, going so far as to suggest that I voice my complaints wherever I see fit. I have been dealing with this unprofessional behavior for over two and a half months now, and it has been incredibly frustrating and inconvenient. The lack of a functioning fridge has caused me a lot of inconvenience and frustration. I had higher expectations, and this experience has greatly diminished my confidence in the company. I just want to receive what I paid for, nothing else.
I bought a brand-new Samsung refrigerator about a month ago. The repairman came, set it up, and left, telling me that it would start cooling in two to three days. But, much to my disappointment, neither the freezer nor the fridge was working. I called the store right away, and they sent the service ...
On August 8, 2023, I requested service for my Samsung refrigerator due to a malfunction. The service team determined that repairing the refrigerator was not an option and that it needed to be replaced. We paid the required fee for the replacement, but we haven't received any updates or communication...
After ten months, it started acting up and causing me a lot of trouble. I kept requesting a replacement, but this tech service was useless. It aggravated me. The fridge was fixed and returned to us, but the problems continued. It failed two months later. This issue messed up my chronic illness. My f...
I purchased a Samsung refrigerator, and it broke down in less than two years, it’s no longer cooling. The service team visited twice, on April 12 and 14, and confirmed that there was a gas leak that couldn’t be repaired. They said a replacement unit would be sent, but we’ve been waiting ever since. ...
On August 7th, we had our brand-new Samsung refrigerator installed. We noticed that its contents were melting soon after, so we called the service on August 23rd. When the technician arrived, he stated that the motor was not working properly. They promised to create a replacement request and promise...
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