I Face Transaction History Freezing Across Multiple Services On My 1win Account
Earlier today, I noticed that the 3 services I use started freezing every time I tried to open the transaction history section. The rest of the interface was working normally, but that specific part would only load halfway and then get stuck, making it impossible for me to review my recent activity. To resolve the problem on my side, I cleared the app’s storage, rebooted my phone, and even tried accessing my account through the web version. The issue persisted only on my account, even though other parts of the service were functioning, which clearly showed that this is not a general device problem but something related to my account or the app’s handling of it. Due to this problem, I have not been able to properly track my recent transactions and activity, which is quite worrying. I request that this technical issue with my transaction history be investigated and fixed as a priority, and that I be given a clear explanation of what caused it and what has been done to prevent it from recurring.
Hello! In order for us to quickly check and resolve your issue, we need accurate information. Please provide us with the following details: 1. Your account ID 2. The specific transaction number (deposit or withdrawal) that is causing the issue. You can also use a working mirror of our platform if you are having difficulty accessing the main site. For the most detailed and prompt verification, we recommend contacting our support service directly via online chat. To enable our specialist to handle your request promptly from start to finish, please continue the dialogue in a single chat. This will ensure that your situation is dealt with in a focused manner and without delays in gathering information from different sources. We are here to help!
Support checked the logs and found that one of my archived records had been duplicated, causing the history module to crash. They removed the corrupted entry, refreshed my profile, and the section now opens instantly. As a courtesy, they credited a small bonus to my account for the inconvenience.
