The Puma shoes I bought from a local retailer lost shape in two months, where should I take them back?

In September 2025, I purchased two pairs of Puma shoes from your Ankara Natavega store, one Rebound LayUP SL model for my son and one Caven Mix model for my daughter, for a total of ₺4,276.09. Within about three months, serious quality issues began to appear on both products. The leather on the side...

+3

I purchased a Puma Jennie product on 03.11.2025 from the Step By Step store located in 41 Burda Shopping Mall. After the purchase, a defect occurred with the product. Despite using it normally and expecting a quality product from Puma, this flaw appeared in a short time and caused disappointment. I ...

On 05.10.2025, I purchased a pair of Puma Caven Mix Varsity shoes from the Puma store located in Nata Vega AVM. Despite using the shoes for only about six months, and even rotating them with 3 different pairs of shoes, I experienced a serious problem with the sole. The sole became deformed, worn thr...

I purchased a white Puma Rickie Classic shoe, size 42, from the In Street store in Bodrum/Muğla. About six months after purchasing the product, separations appeared in the toe area, damage occurred to the inner lining, cracks formed in the leather, and the shoes also began to develop a strong odor. ...

I purchased a pair of Puma sneakers from the FLO store located in Sultanbeyli Atlas Mall in Istanbul. Even though I did not wear the shoes daily and used them only as a backup pair, about three weeks after purchase, the glued front toe area began to slightly separate and gradually opened more over t...

On August 30, 2025, I purchased a pair of Puma 39764203 Courtflex v3 v ps / P13K children’s shoes from the Koray Spor store located in Özdilek Park Nilüfer, Bursa. Despite only a short period of normal use, the shoes began to separate and open on the sides and at the front. Because of this issue, I ...

I purchased a pair of Puma Kids / Enfants model 381988 24 children’s sneakers, size 35, from a FLO store on November 18, 2025. The shoes were worn only for my child’s trips to and from school—short, daily use under normal conditions—for a total of about 47 days. Despite this limited use, the outer ...

On 04.10.2025, I purchased a pair of Puma Roma Basic 353572-21 sneakers through Hepsiburada. Even though I used the product regularly and normally, noticeable cracks appeared on the sides of the shoes by the 20th day. Experiencing such an issue in such a short time, especially with a well-known mode...

+1

I bought a pair of Puma goalkeeper gloves from the Koray Spor store. I used the gloves only four times in total, and within about one month, they developed serious wear and tears. Seeing this level of damage in such a short time was very disappointing in terms of the product’s quality and durability...

I purchased a pair of Puma shoes online, and they developed cracks in less than three months. What can I do? I urgently await a response and assistance. I've been a Puma customer for a long time, always choosing their products for their quality and style. This recent experience, on the other hand, h...

I bought a pair of suede Puma sneakers from the In Street store inside Torium Mall about three months ago. I was only able to use the shoes for about one month. The cream-colored sneakers quickly turned brown, experienced severe discoloration, and the material hardened. At this point, the shoes are ...

On December 12, 2024, I bought three pairs of Puma sports shoes from the Puma store. The price I paid was a little over $48 per pair. It was my first time choosing Puma, but after the problems I experienced, I regret the purchase. One pair developed a seam tear on the upper part in a short time, and...

I bought my Puma sports shoes from the FLO store about seven months ago. Even though I didn’t wear them every day, the white parts started to turn yellow in a short time, and the front area developed a tear. I’m very disappointed that a pair of shoes I paid $72 for became deformed this quickly. I s...

I purchased a pair of Puma sports shoes from your store on June 8, 2025. Even though I did not use the shoes heavily, the front parts began to burst open and the upper fabric started fraying and wearing out in less than two months. Before even reaching three months of use, the shoes became unusable,...

I bought a pair of Puma sneakers from the Flo store in Cevahir Mall, Istanbul, two years ago. I have only worn them 3–4 times, and their quality is really poor, as you can see from the images. When I went to the Flo store, they told me they couldn’t do anything because I bought them two years ago. I...

When I initially purchased my Puma shoes, they were a stunning bright white and appeared fantastic. I used them exclusively indoors at a private gym, anticipating they would remain in excellent shape for an extended period. Unfortunately, as time went on, they faded to a dull, nearly sandy gray, and...

I purchased a very expensive product of the season from the Puma store at Viaport Venezia. Within one year, the inner lining developed an issue where a metal part protruded, causing pain in the heel. The product was sent for inspection, and we were told that we would receive updates via SMS. However...

The Puma brand sports shoes were sold with a warranty, but within two months, the inner fabric of the shoes tore apart. I always used them with care and only for light daily walking, so there was no misuse on my part. When I sent them in for an exchange, my request was rejected on the grounds that t...

I ordered shoes from the Puma brand's website on 16.10.2024. After a few months, tears appeared on the inner lining of the shoes, the outer side started to split, and the Puma logo on the outside began to peel off. I then contacted after-sales service, and they claimed it was a user error, stating t...

I purchased a Ferrari RS-X (code: RS-X30781805-4067979522403) from the Puma store on 11/09/2024 with order number A702024000000757. The product has visible splitting at the tip and sides. Despite submitting the test form twice, the issue was not approved as a manufacturing defect. I took good care o...

+1

I bought Puma brand shoes about 1 year ago, I used them for about 8 months for only 3-4 hours a day. As can be seen from the picture, there are no impacts or defects on the shoes. However, the lining on both sides of the heel inner part has torn. When I went to the place where I bought them, I was t...

Recently, I purchased a pair of shoes from Puma, believing I was selecting a trustworthy brand. Regrettably, the shoes began to deteriorate almost immediately, and I was shocked by what I witnessed. I had confidence in Puma, anticipating a specific standard of quality, but that confidence has eviden...

I requested the Puma inspection center to examine the shoes I bought for my son in July and which started to open in the front in just two months. They rejected my request very quickly (in about 10 hours). Although my son has no sports culture and only uses them for daily use to go to school, both s...

+1

I bought a pair of Puma trainers in November 2023, and I’m really disappointed with the quality of the product and the response from customer service, despite their well-known reputation. My trainers started showing clear signs of wear and tear on the inner side and heel area several months ago. I s...

We purchased a pair of Puma walking shoes for our son on January 18, 2024, from the Adana Fast Sports Store. Within just 2-3 months, the shoes began tearing in multiple places, even though they were only used for walking. Since we live in Samsun, we tried to get assistance from local stores, expecti...