The Puma shoes I bought from a local retailer lost shape in two months, where should I take them back?

You should return Puma shoes to the store where you bought them if they became unshaped after two months of purchase from a local retailer. Puma's return policies for products purchased directly from their website may differ from those of local retailers. When returning the shoes to the retailer, it's crucial to have your receipt as proof of purchase.

Talk to the manager of the store or a customer service agent when you return the shoes. Explain politely why the shoes are losing their shape so soon after being bought. Make it apparent that you are dissatisfied with the quality and that you need a solution.

Various options may be provided by the store based on their policies and the availability of the shoes.

- They might consent to swap the shoes for a brand-new pair in the same design.
- They might grant you a complete refund of the amount you paid.

On the other hand, they might give you store credit that you can apply to another purchase.

Although Puma normally wouldn't accept direct warranty claims for shoes bought from a retailer, it's a good idea to check with them if the store is unable to resolve the issue to your satisfaction. However, depending on their own policies, the retailer where you bought the shoes is usually in charge of handling returns and exchanges.

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