I purchased a very expensive product of the season from the Puma store at Viaport Venezia. Within one year, the inner lining developed an issue where a metal part protruded, causing pain in the heel. The product was sent for inspection, and we were told that we would receive updates via SMS. However, 23 days have passed, and no SMS has been received. When we visited the store again, we were informed that the request was denied, but we only learned this in person. The protrusion of the metal part, which is a manufacturing defect and not caused by user error, has severely undermined our trust in the brand. We have decided never to shop at Puma again. The company does not stand behind its products. The store could not provide any reason for the rejection and suggested calling the 0850 customer service line. I called twice, waited approximately 10 minutes each time, but no one answered. We are requesting either a refund or a product replacement.
I bought shoes from the Puma Store on June 25, 2023. After wearing them just twice, one of them started deforming from the side. I initiated the return process on July 5, 2023. They assured me that they would contact me once the process was completed. However, I received no calls from Puma. When I v...
On December 12, 2024, I bought three pairs of Puma sports shoes from the Puma store. The price I paid was a little over $48 per pair. It was my first time choosing Puma, but after the problems I experienced, I regret the purchase. One pair developed a seam tear on the upper part in a short time, and...
I bought a pair of Puma sneakers from Intersport on June 1, 2025. After wearing them for just three hours in a single day, the leather on both sides started peeling off, and although I purchased my usual size, the back of my feet were left bleeding. I was shocked by how such damage could occur after...
On March 28, 2023, I purchased a pair of Puma shoes. Within a year, the leather started cracking and eventually tearing. Despite not wearing the shoes frequently, they became unwearable. I reported this issue to Puma, but received no response for two months. After numerous calls, I finally received ...
I bought a pair of suede Puma sneakers from the In Street store inside Torium Mall about three months ago. I was only able to use the shoes for about one month. The cream-colored sneakers quickly turned brown, experienced severe discoloration, and the material hardened. At this point, the shoes are ...
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