I purchased a Ferrari RS-X (code: RS-X30781805-4067979522403) from the Puma store on 11/09/2024 with order number A702024000000757. The product has visible splitting at the tip and sides. Despite submitting the test form twice, the issue was not approved as a manufacturing defect. I took good care of the shoes and used them under normal conditions, so this kind of damage is unacceptable. It clearly points to a quality issue. Previously, we were allowed to upload multiple images as evidence, but now only one image can be submitted. Since we are unable to provide detailed visuals, of course, your team can easily deny claims for defective products. I believe this limitation is intentional. I am requesting a replacement for my product.
I sent the product I purchased on 11/09/2024 for inspection. They said it was rejected after the inspection. When I wanted to apply again, they deliberately display a notification to prevent me from applying again. It says 'Waiting to be delivered.' When I enter my information, this notification appears. They are doing this on purpose so that the user cannot apply again, the warranty period expires, and the user is left aggrieved.
On December 12, 2024, I bought three pairs of Puma sports shoes from the Puma store. The price I paid was a little over $48 per pair. It was my first time choosing Puma, but after the problems I experienced, I regret the purchase. One pair developed a seam tear on the upper part in a short time, and...
I recently purchased a Hummel product, a brand I've trusted and loved for years, but I must say I’m deeply disappointed this time. Despite only using the new shoes for a very short period, both pairs have shown significant issues — the inner soles have started to deteriorate and deform, and the oute...
On March 10, 2024, I purchased a pair of Under Armour sports shoes from an outdoor store. Unfortunately, the sole began separating from the rest of the shoe within a few months. In September 2024, I returned them to the store for inspection, as it was evident that this was not due to my use but like...
I bought shoes from the Puma Store on June 25, 2023. After wearing them just twice, one of them started deforming from the side. I initiated the return process on July 5, 2023. They assured me that they would contact me once the process was completed. However, I received no calls from Puma. When I v...
I bought some Puma sneakers back in July 2022. At first, I was like "wow, these are comfy and lookin' good!" But, like, after just 8 months of using them all the time, I noticed they were like, totally falling apart, these shoes are looking pretty rough. They've totally lost their color and are fall...
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