Puma Shoes I Bought from StarCity Outlet Fell Apart After Just a Few Months of Use
On 01.03.2024, I bought two pairs of shoes from the Puma StarCity Outlet, one for myself and one for my spouse. Actually, I had purchased two pairs of shoes before, but after 4-5 months of use, they were in terrible condition. We replaced those worn-out shoes with the ones that are now the subject of this complaint. We didn’t face any issues during the exchange process. However, after using the pair I got for myself for 2-3 months, they started to deteriorate. After 4-5 months, the upper leather began cracking and peeling, the inner heel lining tore, the insole started falling apart, the sides opened up, and the sole developed holes—basically, a host of problems.
Why do people choose Puma? Why do people pay such high prices for Puma shoes? The answer is simple: "Quality." Otherwise, I’m sure we could find much cheaper and even higher-quality shoes in many stores. These products are absolutely not befitting a global brand like Puma. You are only diminishing your brand’s value and reputation in the market. It’s been almost a month since I filed a review request, but I have yet to receive a response. From what I’ve seen, most similar issues with the shoes are dismissed as user error. I hope my case doesn’t end the same way. Otherwise, I will escalate the matter to the Consumer Arbitration Committee.
Dear Customer, We are sorry for the negative experience you have had. Your request has been forwarded to our relevant departments, and our Customer Service will contact you during the day. For any feedback, complaints, or suggestions, you can reach our Customer Service. As PUMA Turkey, we wish you happy days.
Dear Customer, At PUMA, our top priority is to provide you with the best shopping experience and ensure maximum customer satisfaction. In this regard, the complaint you have submitted to us has been meticulously reviewed by our relevant departments. The review process regarding your request has been completed, and the procedures and information related to the matter have been communicated to you through our Customer Service. To evaluate the service you received, you can fill out the relevant survey on Şikayet Var, and for suggestions and feedback, you can reach our Customer Service. PUMA Turkey wishes you happy days.
My complaint has not been resolved in any way. I was just told something like "we are creating a request to expedite your process" by customer relations. It's been 3 days and the product is still under review. It's really hard to understand Puma. My issue has not been resolved! My complaint continues. Please give me the value I deserve for the money I paid for these lousy shoes you made as soon as possible. Finish reviewing and approve my product. Otherwise, if my issue is not resolved within 3 days, I declare that I will apply to the Consumer Arbitration Board.
