On 01.03.2024, I bought two pairs of shoes from the Puma StarCity Outlet, one for myself and one for my spouse. Actually, I had purchased two pairs of shoes before, but after 4-5 months of use, they were in terrible condition. We replaced those worn-out shoes with the ones that are now the subject of this complaint. We didn’t face any issues during the exchange process. However, after using the pair I got for myself for 2-3 months, they started to deteriorate. After 4-5 months, the upper leather began cracking and peeling, the inner heel lining tore, the insole started falling apart, the sides opened up, and the sole developed holes—basically, a host of problems.
Why do people choose Puma? Why do people pay such high prices for Puma shoes? The answer is simple: "Quality." Otherwise, I’m sure we could find much cheaper and even higher-quality shoes in many stores. These products are absolutely not befitting a global brand like Puma. You are only diminishing your brand’s value and reputation in the market. It’s been almost a month since I filed a review request, but I have yet to receive a response. From what I’ve seen, most similar issues with the shoes are dismissed as user error. I hope my case doesn’t end the same way. Otherwise, I will escalate the matter to the Consumer Arbitration Committee.
On December 12, 2024, I bought three pairs of Puma sports shoes from the Puma store. The price I paid was a little over $48 per pair. It was my first time choosing Puma, but after the problems I experienced, I regret the purchase. One pair developed a seam tear on the upper part in a short time, and...
On March 28, 2023, I purchased a pair of Puma shoes. Within a year, the leather started cracking and eventually tearing. Despite not wearing the shoes frequently, they became unwearable. I reported this issue to Puma, but received no response for two months. After numerous calls, I finally received ...
I purchased a pair of Puma sneakers from the Deichmann store in İstinyePark, İzmir. Despite rarely using them and never wearing them in rainy weather, the soles of the shoes developed noticeable splits between the sole and the leather. When I contacted the store, they instructed me to bring them in ...
I ordered shoes from the Puma brand's website on 16.10.2024. After a few months, tears appeared on the inner lining of the shoes, the outer side started to split, and the Puma logo on the outside began to peel off. I then contacted after-sales service, and they claimed it was a user error, stating t...
I bought a pair of Puma goalkeeper gloves from the Koray Spor store. I used the gloves only four times in total, and within about one month, they developed serious wear and tears. Seeing this level of damage in such a short time was very disappointing in terms of the product’s quality and durability...
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