On 05.10.2025, I purchased a pair of Puma Caven Mix Varsity shoes from the Puma store located in Nata Vega AVM. Despite using the shoes for only about six months, and even rotating them with 3 different pairs of shoes, I experienced a serious problem with the sole. The sole became deformed, worn through and almost gouged out. Considering that the sole is the part of a shoe that should be the most durable, this level of damage in such a short period has caused a serious disappointment in terms of Puma’s quality. Following this problem, I created an online request on 05.04.2026 and asked for the product to be examined. However, the inspection team rejected my request in very definite terms and stated that I should not submit another request. I find this approach unacceptable, both in terms of ignoring the obvious defect in the product and in closing off the customer’s search for a solution in this manner. I request that Puma review its own quality standards in this regard and assist me with a refund or exchange to remedy my grievance arising from this clearly defective sole.
I bought shoes from the Puma Store on June 25, 2023. After wearing them just twice, one of them started deforming from the side. I initiated the return process on July 5, 2023. They assured me that they would contact me once the process was completed. However, I received no calls from Puma. When I v...
On December 12, 2024, I bought three pairs of Puma sports shoes from the Puma store. The price I paid was a little over $48 per pair. It was my first time choosing Puma, but after the problems I experienced, I regret the purchase. One pair developed a seam tear on the upper part in a short time, and...
On October 3, 2025, I purchased a pair of Puma Fast Trac Nitro 3 GTX shoes from the Puma store for $79. I didn’t use the shoes at all during the first month — I didn’t even take them out of the box. After that, I only wore them very lightly for a few days inside the mall, and never for any heavy or ...
On March 29, 2024, I purchased a pair of Puma sneakers from the Puma store at Trabzon Cevahir Shopping Center. Within 20 days, the inner part of the heel area tore. Due to being out of town, I couldn't return them immediately. On May 10, 2024, I finally submitted the shoes to the Puma dealer, explai...
On June 20, 2025, I bought a pair of Puma sports shoes from the FLO store for $77. I didn’t use the shoes for heavy work — only for daily, careful use. Despite that, about two months after purchasing them, the mesh on the front toe area started tearing and showed noticeable deformation. I personall...
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