Puma Refused to Replace My Shoes Despite Fabric Tearing

The Puma brand sports shoes were sold with a warranty, but within two months, the inner fabric of the shoes tore apart. I always used them with care and only for light daily walking, so there was no misuse on my part. When I sent them in for an exchange, my request was rejected on the grounds that the issue was not caused by the company. I even provided photos clearly showing the defect, yet they still refused to take responsibility. Even shoes sold at a quarter of the price rarely experience such defects, and when they do, sellers usually provide compensation. However, Puma is causing its customers to suffer by refusing to acknowledge that it is selling poor-quality products at high prices.