Puma Children's Sports Shoes Issue - Request for Resolution
I bought a pair of Puma kids' athletic shoes from a shoe store. In a mere two months, the soles of the shoes I purchased for a considerable sum suffered damage. The store sent them to Puma for inspection, and the response I received yesterday indicated that it was due to a mistake on the user's part. It's surprising how a 9-year-old child can do so much damage to the sole of a shoe.
Puma's quality and dedication have noticeably declined.
Dear Customer, We are sorry for the negative experience you have had. For purchases made from different companies whose invoices are not issued by PUMA Turkey, the review processes are carried out by these companies, and there are no requests conveyed to PUMA Turkey or actions taken by us to the company. We kindly ask you to contact the stores and customer service of the respective company to obtain detailed information regarding your request. For any feedback, complaints, and suggestions, you can reach our Customer Service. Thank you for your understanding, and we wish you happy days from PUMA.
Hello, the company from which I bought the shoes is a firm that has an agreement with the Puma brand and sells certified original products, but I will show them this message of yours.
