I purchased a pair of Puma sneakers from the FLO store located in Sultanbeyli Atlas Mall in Istanbul. Even though I did not wear the shoes daily and used them only as a backup pair, about three weeks after purchase, the glued front toe area began to slightly separate and gradually opened more over time. There is no tearing or puncturing on the shoes; the problem is entirely due to the adhesive coming loose. I returned the product to the store, where photos were taken, and the shoes were sent for inspection. Later, regarding my purchase number 43700061311503330049 and inspection request number FP260124-630-0349676, I was informed via SMS that no production-related defect was found and that an exchange or refund would not be granted. I strongly disagree with this decision, as there is no physical damage and the issue is clearly related to a manufacturing adhesive defect, not user error. While the sales process involved attention and reassurance, this same care was unfortunately not shown in after-sales service. Considering the significant price paid for these shoes, it is unacceptable for such a problem to occur in such a short time and then be dismissed as user fault. I request that the product be re-examined properly and fairly, and that if my claim is found valid, my refund or exchange request be approved.
On June 20, 2025, I bought a pair of Puma sports shoes from the FLO store for $77. I didn’t use the shoes for heavy work — only for daily, careful use. Despite that, about two months after purchasing them, the mesh on the front toe area started tearing and showed noticeable deformation. I personall...
I purchased a pair of men’s sneakers from the Eskişehir Vega Outlet INStreet shopping centre FLO store on 20.09.2025. After about three and a half months of normal use, both sneakers were torn at the sides, which I do not find acceptable for this usage period. I took the product for inspection, but ...
I bought my Puma sports shoes from the FLO store about seven months ago. Even though I didn’t wear them every day, the white parts started to turn yellow in a short time, and the front area developed a tear. I’m very disappointed that a pair of shoes I paid $72 for became deformed this quickly. I s...
After barely two wears, a big opening emerged on the side of one of the shoes...that just puzzled me big time when I saw it...Puma is meant to be a well-known and high-quality brand, but here I am, feeling as if I've wasted my money away. This is not the way it should be! It's inexcusable that a pa...
I purchased a pair of Puma sneakers from the Deichmann store in İstinyePark, İzmir. Despite rarely using them and never wearing them in rainy weather, the soles of the shoes developed noticeable splits between the sole and the leather. When I contacted the store, they instructed me to bring them in ...
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