We purchased a pair of Puma walking shoes for our son on January 18, 2024, from the Adana Fast Sports Store. Within just 2-3 months, the shoes began tearing in multiple places, even though they were only used for walking. Since we live in Samsun, we tried to get assistance from local stores, expecting them to send the shoes for inspection and offer a solution. Unfortunately, stores in Samsun kept redirecting us to each other, and eventually, one suggested we go to a store in Istanbul. When we later visited the Puma store on Istiklal Street in Istanbul, they, too, couldn’t help. It is confusing and frustrating that assistance should depend on the Adana store, where we found no help. After months, Puma’s headquarters told us over the phone that they don’t support products sold by their dealers, advising us not to buy from a dealer again. This experience has been unnecessarily difficult.
I'm writing to express my dissatisfaction with the Adana Optimum Puma store. After purchasing a pair of torn shoes, I followed their instructions and returned them for warranty repair, which I was told would take up to 20 business days. On July 22, 2023, they received my shoes and assured me that th...
On March 29, 2024, I purchased a pair of Puma sneakers from the Puma store at Trabzon Cevahir Shopping Center. Within 20 days, the inner part of the heel area tore. Due to being out of town, I couldn't return them immediately. On May 10, 2024, I finally submitted the shoes to the Puma dealer, explai...
On June 16, 2024, I bought a pair of shoes from the Puma store at West Park in Izmir. I trusted the Puma brand's quality, but now I deeply regret my purchase. After only three days of wear, the shoes started to crack! I'm not from Izmir, and I've already left the city, so I can't return to the same...
On December 12, 2024, I bought three pairs of Puma sports shoes from the Puma store. The price I paid was a little over $48 per pair. It was my first time choosing Puma, but after the problems I experienced, I regret the purchase. One pair developed a seam tear on the upper part in a short time, and...
On April 14, 2023, I purchased a pair of Puma sports shoes for my son from the Manisa Magnesia In Street store. I returned the shoes to the store on June 2, 2023, because cracks were appearing on the sides, and they were sent for inspection. These 45-day-old shoes had never been exposed to anything ...
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