On August 30, 2025, I purchased a pair of Puma 39764203 Courtflex v3 v ps / P13K children’s shoes from the Koray Spor store located in Özdilek Park Nilüfer, Bursa. Despite only a short period of normal use, the shoes began to separate and open on the sides and at the front. Because of this issue, I returned the product to the store on December 21, 2025, to be sent for inspection. After the inspection, I was informed that the problem was considered user-related. However, the document provided to me does not clearly explain what the specific user error was and instead only lists general and possible user-related issues, which indicates that the actual cause of the defect was not properly identified. I do not believe that a children’s shoe developing such openings within just four months of normal use can reasonably be considered a user error. For this reason, I request that the product associated with inspection record number M22-4468 be replaced with a new one or that a refund be issued. I kindly ask for assistance in resolving this issue and eliminating the inconvenience I have experienced.
On October 3, 2025, I purchased a pair of Puma Fast Trac Nitro 3 GTX shoes from the Puma store for $79. I didn’t use the shoes at all during the first month — I didn’t even take them out of the box. After that, I only wore them very lightly for a few days inside the mall, and never for any heavy or ...
I purchased a pair of Puma sports shoes from your store on June 8, 2025. Even though I did not use the shoes heavily, the front parts began to burst open and the upper fabric started fraying and wearing out in less than two months. Before even reaching three months of use, the shoes became unusable,...
On March 27, 2025, I purchased a pair of Skechers Max Cushioning Propulsion shoes for my son from the Skechers store in Vadi Istanbul. Even though the shoes were used for only about four months of daily wear, the inner back section tore, and the side materials started to hurt my son’s feet. In addit...
Sporthink İzmir Park Deformed about 29 days after buying the Puma® brand women's sneakers product that I bought from your Bornova store. The Puma brand shoes I bought on May 14, 2023 were opened from the left tip and I took this product to the Park Bornova store where I bought on June 13, 2023. In a...
On March 29, 2024, I purchased a pair of Puma sneakers from the Puma store at Trabzon Cevahir Shopping Center. Within 20 days, the inner part of the heel area tore. Due to being out of town, I couldn't return them immediately. On May 10, 2024, I finally submitted the shoes to the Puma dealer, explai...
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