I took my Prada women's sunglasses to Optimum Sunglass due to discoloration on the frame. After three days, they called me to pick them up, claiming it was a 'user error.' I was told that I shouldn’t have used the sunglasses at the beach—even though I never did since I have a backup pair. Moreover, as a product meant for sun protection, using them outdoors shouldn’t be an issue. They should have informed me of these so-called restrictions when I bought them; otherwise, I wouldn’t have purchased them. I was also told not to sweat while wearing them, which is absurd for a high-end product. Even cheaper brands wouldn't have given me such trouble.
When I went to collect my sunglasses, I noticed new scratches on the frame that weren’t there before. I informed the store that these damages occurred during servicing and refused to take the sunglasses back, insisting they be sent again for proper repair. The salesperson...
Last year, I bought a pair of Prada sunglasses with white frames. From the moment I tried them on, they sat crooked on my face, so I went to the store three times to ask if there was a problem. Each time, they assured me there wasn’t. Then, the white parts of the frames began to turn yellow. I sent ...
I purchased a pair of Prada sunglasses on April 30, 2022, and have loved wearing them nearly every day since. I was assured that the sunglasses came with a 3-year warranty. However, the frame started peeling, which became quite bothersome visually. Since the warranty was still valid, I took the sung...
I bought a pair of Prada sunglasses from Boyner a month ago, and after just one use, the frame's paint started peeling. When I sent them for inspection, the claim was rejected as a "user error." However, when I contacted the main distributor, they explained that sometimes a production error can caus...
I purchased Prada sunglasses on July 31, 2024, and on the same day, while passing by a café, the sunglasses and my face were splashed by water from a cooling mist system. This left a mark on the frame that wouldn’t come off. I sent the sunglasses for inspection, requesting a replacement due to the d...
I bought a Prada frame based on a friend's recommendation. About two months later, the paint on the frame started peeling. I returned to the store, explained the issue, and they sent it to the manufacturer. A week later, they offered me a Bulgari frame instead, as Prada was unavailable. I accepted, ...
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