I purchased Prada sunglasses on July 31, 2024, and on the same day, while passing by a café, the sunglasses and my face were splashed by water from a cooling mist system. This left a mark on the frame that wouldn’t come off. I sent the sunglasses for inspection, requesting a replacement due to the defect caused by something as simple as water contact. However, I was informed that the inspection results were negative, and they wouldn’t address the issue. It’s unacceptable that sunglasses I wore for less than a day became unusable from a mere water splash. When I contacted customer service, they told me that the inspection was conducted by Prada, and they couldn’t provide a solution. I’m deeply disappointed and request a replacement for a product I was excited to buy but couldn’t even use properly for a single day.
I purchased a pair of Prada sunglasses on April 30, 2022, and have loved wearing them nearly every day since. I was assured that the sunglasses came with a 3-year warranty. However, the frame started peeling, which became quite bothersome visually. Since the warranty was still valid, I took the sung...
On April 28, 2023, I purchased a pair of Prada sunglasses from Atasun Optik. Within a year, both the frame and lenses became scratched. When I took the sunglasses back to Atasun Optik, they informed me they would send them to Prada. Today, I received a message stating that my warranty claim was deni...
Last year, I bought a pair of Prada sunglasses with white frames. From the moment I tried them on, they sat crooked on my face, so I went to the store three times to ask if there was a problem. Each time, they assured me there wasn’t. Then, the white parts of the frames began to turn yellow. I sent ...
I purchased a pair of Prada sunglasses, and in less than a month, the brand logo on the side fell off. In May, I sent the glasses back under warranty, but I still haven't received them. When I called for an update, the store representative said it would take about another month for the logo to be re...
I bought Prada sunglasses in September 2025. I have purchased many sunglasses from different brands before, but I never had this kind of problem. I bought black-colored sunglasses, and after 7 months, I noticed some faults on the frame—the color started to fade in 2 to 3 places. I spent $650 on thos...
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