I purchased a pair of Prada sunglasses on April 30, 2022, and have loved wearing them nearly every day since. I was assured that the sunglasses came with a 3-year warranty. However, the frame started peeling, which became quite bothersome visually. Since the warranty was still valid, I took the sunglasses to another optical store in May 2024, bringing everything with me—box, warranty papers, receipt—and explained the issue to the staff member (whose name I can’t recall, and who has since left the job). He said he would contact the company and that it might take about 30 days for a response.
After about 7-8 days, he got back to me, stating that the company said no action could be taken because the warranty had expired and that Prada was currently in the process of changing distributors, which was causing some confusion. This response is disappointing, especially for a premium brand like Prada. I had even taken these sunglasses to a Prada store in Milan, Italy, during my trip, and they fixed the screws without any documents. I was promised a 3-year warranty from the start, and now I can’t use the sunglasses I love because of the peeling. The company has dismissed my issue in an unprofessional manner, and I am extremely dissatisfied. I no longer intend to use your brand and will switch to a company that stands behind its products and values its customers.
On April 28, 2023, I purchased a pair of Prada sunglasses from Atasun Optik. Within a year, both the frame and lenses became scratched. When I took the sunglasses back to Atasun Optik, they informed me they would send them to Prada. Today, I received a message stating that my warranty claim was deni...
I purchased Prada sunglasses on July 31, 2024, and on the same day, while passing by a café, the sunglasses and my face were splashed by water from a cooling mist system. This left a mark on the frame that wouldn’t come off. I sent the sunglasses for inspection, requesting a replacement due to the d...
I purchased a pair of Prada sunglasses, and in less than a month, the brand logo on the side fell off. In May, I sent the glasses back under warranty, but I still haven't received them. When I called for an update, the store representative said it would take about another month for the logo to be re...
I bought Prada sunglasses in September 2025. I have purchased many sunglasses from different brands before, but I never had this kind of problem. I bought black-colored sunglasses, and after 7 months, I noticed some faults on the frame—the color started to fade in 2 to 3 places. I spent $650 on thos...
Last year, I bought a pair of Prada sunglasses with white frames. From the moment I tried them on, they sat crooked on my face, so I went to the store three times to ask if there was a problem. Each time, they assured me there wasn’t. Then, the white parts of the frames began to turn yellow. I sent ...
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