I own a Skywell ET5 in Portugal and for about one month I have been experiencing software errors with the vehicle. These... problems are affecting my use of the car, but I am unable to obtain any support because there is no Skywell representation or service in Portugal and I cannot find any way to cont
I am the owner of a 2023 Skywell ET5. On December 28, 2025, the vehicle’s onboard charger (OBC) failed, making it imposs...ible to charge the car. Since that date—approximately three weeks ago—my vehicle has been sitting at the authorized service center, Ulu Motor, in Söğütözü, Ankara. When I brought
On November 21, 2025, I applied to Samsun Demir Oto with my Skywell ET5 vehicle for a very simple body panel replacement.... Despite more than two months passing, I have continuously been told that “the part has not arrived,” and every time I request clarification, I receive the same response without a
I have taken my 2022 Skywell ET5 to the Büyükçekmece Ulumotor service center multiple times—first for a noise coming fro...m the rear of the vehicle, and later because the air conditioner was not blowing warm air. About one month ago, my vehicle was serviced and I was told that repairs had been complet
For approximately three weeks, I have been experiencing a serious battery-related issue with my Skywell ET5. The vehicle... is not drawing the proper power from charging stations, which has completely shaken my confidence and comfort in using the car. Until now, I had been satisfied with the vehicle, b
The vehicle is a 2022 Skywell Premium Plus package. We purchased this car about a month ago, but there is rust and corro...sion throughout the vehicle. In some hidden areas, there is not even any paint applied. It is advertised as consuming 16 kW per 100 km, but that is nowhere near accurate. The car c
My Skywell vehicle with license plate 27A*F 465 has been experiencing charging issues for about a month. At first, the p...roblem occurred intermittently, but even after trying different charging stations, the issue continued. I first took the car to the service center in Gaziantep, but they neither pr
On my 2023 Skywell ET5 LR, I am experiencing a contact malfunction with the volume button on the steering wheel and the ...other buttons on the right side. When I press the horn, the radio station changes. When I press the volume up button, the radio turns on or the station changes. Because of this iss
In January 2025, I took my Skywell ET5 Long Range to the Ulu Motor dealership in Büyükçekmece, Istanbul, for its 25,000 ...km maintenance service. After the service, I noticed that the steering wheel was pulling to the right, so I returned to the service center. Upon inspection, I was told that there w
On January 2, 2024, I purchased a brand-new Skywell ET5 electric vehicle from Cankay Otomotiv in Ankara. Since the day I... bought the car, I have experienced multiple issues. There is rust in various areas of the vehicle, the rearview camera does not work, and the car rolls backward when stopped on an
My vehicle is a 2022 Skywell ET5. The multimedia system does not transmit audio via Bluetooth, and the parking sensor so...unds, turn signal sounds, and seatbelt warning alerts are not working. When I took the vehicle to the service center, they quoted me a repair cost of approximately $1,700–$1,800. T
My 2023 Skywell ET5 began experiencing steering issues at just 19,000 km. The steering wheel started sticking. I contact...ed Skywell’s distributor, Ulu Motor, and learned that the nearest authorized service center was in Adana. On October 30, 2024, I went to Skywell Enderboğa Service in Adana. After a
The right rear window motor in my Skywell ET5 recently failed. Even though I have been waiting for about a month, the re...placement part has still not been supplied. I am requesting immediate assistance in sourcing the part and completing the repair as soon as possible. We are exhausted from constant
The right and left rear control arm assemblies on my Skywell ET5, which has only 19,000 km on it, have broken. The vehic...le is just six months old, and I was shocked that this mechanical failure was labeled as “user error.” I had been enjoying the car, but the issue was not covered under warranty. In
I’ve had my vehicle for 15 days. First of all, I want to say that I genuinely enjoy driving it. However, there are serio...us software shortcomings. The vehicle does not have its own fully developed software ecosystem. For such a technologically advanced car, Android Auto has major issues—the connectio
Hello Skywell representative, I have previously written about some of these issues. Only one person called me once, and ...they were unable to answer my questions. We write, you read, but there is no solution. First, I want to make it clear that I am not someone who criticizes the vehicle unfairly—I g
